Landon Ream

Ottawa,KS

Summary

Dedicated professional with proven expertise in customer service and POS system operations, demonstrated during tenures at Olive Garden Restaurant and Consentinos Price Chopper. Excelled in guest engagement and upselling, significantly enhancing dining experiences and sales. Known for exceptional teamwork and a strong work ethic, consistently achieving high customer satisfaction and operational efficiency.

Overview

years of professional experience

Work History

Server

Olive Garden Restaurant

15090 W 119th St Olathe, KS

08.2020 - 03.2024

Effectively balanced multiple tables simultaneously, ensuring consistent and excellent service.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Coordinated with team members to ensure smooth operations during peak periods.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Cashier

Consentinos Price Chopper

120 E 19th St Ottawa, KS

11.2017 - 02.2018

Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Built relationships with customers to encourage repeat business.
Restocked and organized merchandise in front lanes.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Answered questions about store policies and addressed customer concerns.
Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Journalism

Johnson County Community College

Overland Park, KS

Skills

Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Memory retention
Customer service
Cleanliness standards
Safe food handling

Food running
High volume dining
Team collaboration
Order accuracy
Multitasking and organization
Point of sale (POS) system operations
Positive and professional
Effective customer upselling
Price memorization

Timeline