LANDON RICE
Louisville,IL
Summary
Current work experience at the largest dental service organization in the world that and have gained a vast skillset. Open, positive and mentally flexible. Track record of instilling a first class culture that mirrors the Mission, Vision and Core Values.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior IT Support Manager
Heartland Dental
03.2021 - Current
- Leading 3 teams and 25 total individuals to perform top quality service for 20,000+ users (both at dental offices and 3 support office locations) to access, provision & de-provision their Intranet, Email (Microsoft Office 365), HR/Timeclock (Ultipro), Education courses (LMS), Insurance Websites & etc
- On call support for all executives for Heartland Dental
- Implementing ITIL practices in launching new processes & initiatives to better support team at both the support office and in the field along with creating significant cost savings
- Leading and participating in weekly team meetings: IT Leadership, problem management, change management, IT Scorecard, vendor, individual 1:1’s etc.
- Staying abreast of HIPPA and PCI compliance changes
- Collaborating with multiple departments and stakeholders
IT Office Integration Specialist
Heartland Dental
12.2013 - 03.2021
- Weekly conference calls with Dentists and Administrators to schedule and coordinate dental offices conversion to Heartland standards
- Accessing and learning multiple practice management software programs
- Transferring and Mapping data from one Practice Management/Imaging software program to another for newly purchased offices along with processing license transfers
- Setup/disable e-mail accounts through Active Directory & Exchange and setup/disable/managing access to software programs throughout the company
- Supporting setup and troubleshooting of eclaims to find root cause
Tier II Helpdesk Support Tech
Heartland Dental
11.2012 - 12.2013
- Install and troubleshoot Dental & IT equipment (printers, scanners, servers, x-ray equipment etc.)
- Worked with multiple Dental software programs and also diagnosed problems with the software.
Digital Support Specialist
Patterson Technology Center
01.2011 - 11.2012
- Vendor technical support for all dental equipment and software
- Collaborate with team to solution new and existing problems
Education
Computer Networking and Admin - Information Technology
DeVry University
Tinley Park, IL01.2011
High School Diploma -
Sparta High School
Sparta05.2010
Skills
- ITIL Certified
- Executive and Senior Leadership Main Contact
- Bell Achievers Certificate
- Ability to Retain Employees
- Experience in Creating Scorecards, SLA's and KPI's
- Knowledgeable in Active Directory and Azure
- Human Resources Management
- Teamwork and Collaboration
- Mastery Customer Service
Certification
- ITIL Practices
- Bell Achievers 1 & 2
- Dell Training
- Emotional Intelligence
- Heartland’s President Award Recipient
References
Available Upon Request
Timeline
Senior IT Support Manager
Heartland Dental
03.2021 - Current
IT Office Integration Specialist
Heartland Dental
12.2013 - 03.2021
Tier II Helpdesk Support Tech
Heartland Dental
11.2012 - 12.2013
Digital Support Specialist
Patterson Technology Center
01.2011 - 11.2012
Computer Networking and Admin - Information Technology
DeVry University
High School Diploma -
Sparta High School
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