Office Coordinator
Southern Area Behavioral Healthcare
Dallas, TX
06.2024 - 07.2024
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Provided administrative support for all departments in the organization as necessary.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Collaborated closely with staff to effectively smooth and improve office operations.
- Guided team members to minimize delays and maintain high-quality daily production.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Interpreted and communicated work procedures and company policies to staff.
- Researched and prepared reports required by management or governmental agencies.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruited, interviewed and selected employees to fill vacant roles.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
- Input accurate account data to efficiently update company database and maintain detailed records.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Followed up with customer inquiries via phone or email promptly.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Assisted with special projects as requested from time-to-time by management team.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
