LANDON ROSS COX
Senior Technical Support Specialist | IT Support | Systems Administration
Fort Worth,TX
Summary
Technology-driven IT professional with extensive experience in technical support, computer hardware troubleshooting, customer service, and systems administration. Experienced in supporting large-scale user environments, managing Single Sign-On (SSO) systems, administering user accounts, supporting CRM platforms, and assisting with security investigations.
Overview
2
2
Certifications
14
14
years of professional experience
Work History
Senior Technical Support Specialist
eXp Realty
01.2019 - 10.2026
- Delivered IT support to a user community of more than 86,000 real estate agents, troubleshooting issues across company-provided systems and technology platforms.
- Supported kvCORE CRM functionality and helped users resolve platform-related technical issues.
- Assisted with the development of eXp World.
- Created and organized a knowledge base index of troubleshooting guides
- Administered the Single Sign-On (SSO) system used by agents to access the eXp technology ecosystem.
- Joined the security team to assist with security-related tickets, investigate suspicious activity, and address potential bad actors.
Advanced Repair Agent (ARA)
Geek Squad
01.2014 - 10.2019
- Diagnosed, maintained, and repaired computers and other client devices in a back-of-precinct technical repair environment.
- Used MRI diagnostic tools and other technical resources to identify hardware and software issues and implement effective solutions.
- Provided technical guidance and recommendations to customers regarding computer maintenance, hardware, and technology upgrades.
Night Shift Supervisor
Braum's
01.2013 - 09.2014
- Supervised nightly operations, monitored employee performance, and maintained a clean, professional, and organized work environment.
- Managed inventory and supported daily operational requirements.
- Entrusted with preparing nightly financial deposits and handling associated responsibilities.
Education
High School Diploma -
Western Hills High School
Benbrook, Texas12-2013
Skills
Technical Support & Troubleshooting
Systems Administration & SSO Management
User Account Creation & Access Management
CRM Platforms
Security Monitoring & Incident Reports
Certification
ACST – Certified to Repair Apple iPhones
Timeline
Senior Technical Support Specialist
eXp Realty
01.2019 - 10.2026
Advanced Repair Agent (ARA)
Geek Squad
01.2014 - 10.2019
Night Shift Supervisor
Braum's
01.2013 - 09.2014
High School Diploma -
Western Hills High School