Landon Solorzano

• Monitored workflow processes through Coffeehouse Playbook deep dives to identify areas for improvement.
• Assessed customer feedback to drive improvements in service delivery and product offerings, leading to a 5-week rolling 97% customer experience.
• Streamlined communication processes in My Daily enhance team collaboration and productivity, while leading to 100% activity completion.
• Tracked and analyzed sales data to inform strategic planning and decision-making, enabling customer consumption and increasing UPH by 4% in a 6-week time span to an average of 65%.
• Analyzed fiscal data to identify trends and adjust strategies that increased TSDs by 32% and sales by 30% from last year.
• Ensured adequate staffing by scheduling to 102% SvF while meeting 90% PRM.

Maintained the flow of business throughout all day parts to overachieve company standards, holding a weekly OTW average of 39.

Provided proper communication to foster partner development by focusing on PDPs and providing all developmental resources from the Partner Hub.

• Led the district in store operations while maintaining our customer connection at 98%, and excelled in inventory management by achieving a 0.9% waste percentage.

Brought in new ideas to help improve the quality of the business while focusing on food sales, increasing UPH by 3% in a 4-week time span.

• Worked at neighboring stores to help improve disconnects within the business and decrease operational gaps, while honing the skills of others to make the same impact.

Connected with stores throughout the district to further understand my role, and lead the change with BTS.