Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Landon Stevens

Landon Stevens

Mooresville,NC

Summary

Strategic and growth-driven Client Success Leader with a proven track record of progressive leadership at PetScreening, rising from Assistant Animal Verifier to Client Success Lead. Known for cultivating client relationships, leading cross-functional teams, and driving operational excellence. Background in retail, marketing, and e-commerce with hands-on experience managing Shopify platforms and delivering exceptional customer experiences.

Overview

6
6
years of professional experience

Work History

Client Success Lead

PetScreening
03.2023 - 07.2023
  • Promoted through three roles over three years in recognition of leadership, performance, and client success impact.
  • Spearheaded a high-performing team responsible for onboarding, support, and retention of high-profile property management clients.
  • Acted as a strategic liaison between product, operations, and client teams to ensure seamless execution and alignment with client goals.
  • Provided mentorship and coaching to junior team members, fostering growth and promoting a culture of accountability and collaboration.
  • Analyzed customer usage data to improve onboarding processes, proactively reduce churn, and ensure a consistently high NPS.

Strategic Client Success Manager

PetScreening
07.2021 - 03.2023
  • Managed a diverse portfolio of accounts, building and maintaining long-term relationships with property management companies across the U.S.
  • Delivered tailored training sessions and guided clients through platform updates and feature rollouts to ensure maximum engagement.
  • Collaborated closely with product teams to relay client feedback and influence feature development based on customer needs.

Assistant Animal Verifier

PetScreening, LLC
01.2021 - 07.2021
  • Reviewed and verified assistance animal documentation in compliance with Fair Housing guidelines.
  • Maintained accuracy, confidentiality, and customer trust while evaluating legal and medical documents for proper validation.
  • Gained foundational experience in compliance, customer service, and internal communication workflows.

Sales Associate

Hardt Boutique
08.2017 - 01.2019
  • Delivered an elevated shopping experience by proactively engaging with customers, addressing needs, and providing product recommendations.
  • Maintained store presentation, processed transactions, and ensured inventory accuracy.
  • E-commerce/Shopify Management: Entered new product data into Shopify, including SKUs, pricing, and descriptions. Managed inventory listings and ensured product accuracy across the Shopify platform.
  • Assisted with back-of-house tasks including tagging, steaming, pricing, and merchandising.

Education

Bachelor of Science - Marketing

University of North Carolina At Charlotte
Charlotte, NC
01.2021

Skills

  • Client success management
  • Team Leadership & Development
  • Cross-Functional Collaboration
  • CRM Tools (eg, HubSpot)
  • Shopify & E-commerce Management
  • Time management
  • Attention to detail
  • Conflict Resolution
  • Data-Driven Decision Making
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service

Timeline

Client Success Lead

PetScreening
03.2023 - 07.2023

Strategic Client Success Manager

PetScreening
07.2021 - 03.2023

Assistant Animal Verifier

PetScreening, LLC
01.2021 - 07.2021

Sales Associate

Hardt Boutique
08.2017 - 01.2019

Bachelor of Science - Marketing

University of North Carolina At Charlotte

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