Landon Tapscott
Scottsville,VA
Summary
Hardworking and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in communication, problem-solving, and program development. Seeking a position to compliment experienced skills and contribute to organizational success.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Castle Shield Holding, LLC
05.2023 - Current
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Manager of Operations
Lumpkins Restaurant, LLC
05.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Youth Development Leader
Boys And Girls Club Of Central Virginia
04.2021 - 04.2022
- Developed and implemented extensive educational and engaging programs to promote positive youth development.
- Practiced group counseling methods for youths to learn how to express, manage and resolve issues constructively.
- Exposed youths to variety of sports activities and encouraged participation.
- Stayed abreast of and incorporated best practices for youth development programs.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Conducted outreach to build relationships with local community organizations and business.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Developed and implemented programs to support children's mental health and well-being.
- Assisted schools with at-risk youth behavior, education and extracurricular activities to reinforce youth development programs.
- Held regular meetings with parents and teachers to discuss progress or regress of child's schooling, general behavior and specific issues.
- Engaged youth in educational programs to promote positive youth development.
Servant/Wine Steward
Mt. Ida Reserve
04.2021 - 04.2021
- Coordinated wine selection and restocking
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Focused on team-building.
- Learn to multitask, and diversify workloads.
Education
Bachelor of Science - Political Science And Government
Longwood University
Farmville, VA05.2023
Skills
- Statistical Data Gathering
- Full-Cycle Accounting
- Complex Problem-Solving
- Correspondence Writing
- Employee Timesheet Processing
- Excel Spreadsheets
- Proofreading
- Report Analysis
- Negotiation
- Data Collection
- Program File Distribution
- Conduct qualitative and quantitative Research ie Political Science, Psychology and Biological Studies
- Accounting
- Critical Thinking
- Writing at All Levels
- Customer Service
- Reading Comprehension
- Spreadsheets
Languages
German
Full Professional
Spanish
Limited Working
Timeline
Administrative Assistant
Castle Shield Holding, LLC
05.2023 - Current
Manager of Operations
Lumpkins Restaurant, LLC
05.2023 - Current
Youth Development Leader
Boys And Girls Club Of Central Virginia
04.2021 - 04.2022
Servant/Wine Steward
Mt. Ida Reserve
04.2021 - 04.2021
Bachelor of Science - Political Science And Government
Longwood University
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