Landon Thames
Winter Haven,USA
Summary
Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers.
Strong background in retail operations with focus on customer service and inventory management. Demonstrated ability in handling transactions and maintaining store organization. Proven skills in communication and teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Associate
RaceTrac
11.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Cashier/Team Member
ABC Fine Wine & Spirits
03.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Kitchen Staff Member
McDonald's
06.2022 - 10.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
- Followed all safety protocols and maintained a safe working environment, reducing the risk of accidents or injuries.
- Operated kitchen equipment in accordance with manufacturer instructions.
Internet Cable Technician
Jaguar Technologies
07.2021 - 02.2022
- Installing and Troubleshooting Spectrum Cable services
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
Fulfillment Associate
Amazon Fulfillment Center
09.2020 - 02.2021
- We had to learn and operate equipment such as an order picker
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Counter Sales Associate /General Warehouse Worker
Cisco Flooring Supplies
02.2019 - 08.2020
- rklift in a tight spaces
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Built strong relationships with regular clientele to foster brand loyalty and repeat business.
- Supported promotional events by creating enticing displays that showcased featured products effectively.
- Maximized profitability by applying appropriate pricing strategies based on competitive analysis and market trends.
- Streamlined inventory management with diligent stock monitoring, replenishment, and organization.
- Processed returns and exchanges efficiently to ensure customer satisfaction while adhering to company policies.
- Handled cash transactions accurately; reconciled daily till balances to maintain financial integrity within the store.
- Welcomed customers and offered immediate assistance in line with business policies.
- Restocked, rotated and visually merchandised products for maximum sales.
- Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
- Used pallet jacks and forklifts to load and unload freight from flatbed trailers.
Lead Warehouse Associate
Proflex
04.2018 - 02.2019
- Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
- Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
- Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes or technological upgrades.
- Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.
- Minimized product damage during storage and transportation by employing proper handling techniques and equipment usage.
- Ensured safety compliance by enforcing strict adherence to warehouse policies, procedures, and regulations.
- Improved warehouse efficiency by streamlining inbound and outbound processes.
- Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Education
GED -
GED.com
Deltona, FL03.2022
Skills
- Order Fulfillment
- Order Picking
- Packaging
- Order picking and processing
- Shipping and receiving
- Pallet Jack
- RF Scanner
- Warehouse Experience
- Forklift Operator
- Boom Truck Experience
- Skid steer loader experience
- Scissor lift experience
- Customer Service
- Sales Experience
- Heavy Equipment Operation
- Merchandising
- Cash register
- Loading and unloading
- Organization
- Problem-solving acumen
- Active listening techniques
- Time management mastery
- Stock replenishment efficiency
- Retail transactions processing
- Adherence to store policies
Certification
Forklift Operator, 12/01/18, 12/31/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Store Associate
RaceTrac
11.2023 - Current
Cashier/Team Member
ABC Fine Wine & Spirits
03.2023 - 06.2023
Kitchen Staff Member
McDonald's
06.2022 - 10.2022
Internet Cable Technician
Jaguar Technologies
07.2021 - 02.2022
Fulfillment Associate
Amazon Fulfillment Center
09.2020 - 02.2021
Counter Sales Associate /General Warehouse Worker
Cisco Flooring Supplies
02.2019 - 08.2020
Lead Warehouse Associate
Proflex
04.2018 - 02.2019
Forklift Operator, 12/01/18, 12/31/21
GED -
GED.com
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