Summary
Overview
Work History
Education
Skills
Timeline
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Landon Wheeler

Roanoke,VA

Summary

I am a motivated Individual very enthusiastic about helping team members meet and exceed objectives. Talented trainer and exceptional problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

6
6
years of professional experience

Work History

Hub Supervisor

UPS
05.2024 - Current
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Managed several PD bays on outbound truck shipments with up to 30 team members under my supervision.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Senior Online Fraud Detection Representative

Wells Fargo
10.2023 - 05.2024
  • Conducted in-depth investigations into reported cases of fraud, analyzing financial records and other documents to identify discrepancies.
  • Reviewed suspicious activities and identified patterns of fraud through data analysis.
  • Conducted research on current trends in education to facilitate program updates.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Analyzed data sets to identify discrepancies, errors and inconsistencies.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted interviews with customers to verify their identity and validate information.
  • Reviewed customer profiles for any changes that may indicate fraudulent activities.
  • Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
  • Provided training and guidance on best practices in fraud detection and prevention.

Work Director Account Resolution Representative

Wells Fargo
08.2022 - 10.2023


  • Utilized job-related software to input customer order details into system, accept payments and update accounts.
  • Entered relevant demographic and order details as well as special requests.
  • Leveraged sales scripts and advanced closing skills to handle pre-screened inbound and outbound calls with potential customers.
  • Set up and updated customer accounts with interactions, payments and personal information.
  • Maintained accurate and complete records on past due accounts and collection
  • Conducted regular performance reviews with staff members.
  • Delegated tasks to ensure that all projects were completed on schedule.
  • Created detailed reports summarizing department activities and accomplishments.
  • Analyzed data from customer feedback surveys to identify areas for improvement.
  • Maintained records of all reporting documents filed in accordance with company policies.

Manager

Five Guys
04.2021 - 08.2022
  • Delegated tasks to employees and monitored activities and task completion.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Operated cook equipment safely to prevent kitchen accidents and machinery malfunction.
  • Completed opening and closing duties to facilitate business operations.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.


Store Opener CSA

Jiffy Lube
03.2019 - 04.2021
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Counted and balanced registers.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Wrote and submitted reports.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Opened store in accordance with corporate policies and procedures.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Diagnosed mechanical problems and determined solutions to correct concerns.
  • Contacted vendors to procure equipment and tools to meet organizational demands.

Education

High School Diploma -

Hidden Valley High School
Roanoke, VA
05.2022

High School Diploma -

Arnold R. Burton Technical School
Roanoke, VA
05.2022

Skills

  • Operations monitoring
  • Loss prevention
  • Issue resolution
  • Performance monitoring
  • Team Supervision
  • Improvement plan knowledge
  • Leadership
  • Friendly, positive attitude
  • Multitasking
  • Training & Development
  • Data Management
  • Attention to detail
  • Quality Control Procedures

Timeline

Hub Supervisor

UPS
05.2024 - Current

Senior Online Fraud Detection Representative

Wells Fargo
10.2023 - 05.2024

Work Director Account Resolution Representative

Wells Fargo
08.2022 - 10.2023

Manager

Five Guys
04.2021 - 08.2022

Store Opener CSA

Jiffy Lube
03.2019 - 04.2021

High School Diploma -

Arnold R. Burton Technical School

High School Diploma -

Hidden Valley High School

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Landon Wheeler