Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Landon Witcher

Sherman,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Barista Trainer

Starbucks
10.2022 - 06.2025
  • Assessed skill levels of new and existing baristas, providing individualized training plans.
  • Evaluated employee progress throughout the course of their training program.
  • Demonstrated safe working environment protocols.
  • Ensured compliance with health regulations related to food preparation, storage, and sanitation.
  • Monitored staff performance to ensure adherence to company standards.
  • Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.

Front of House Team Member

Chick-fil-A
03.2019 - 05.2022
  • Processed payments and handled cash transactions accurately.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Assisted guests with special needs or accommodations, ensuring an inclusive environment.
  • Upheld company standards and values, representing the brand positively.
  • Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.
  • Monitored guest satisfaction levels throughout meal services.
  • Maintained a professional attitude while working under pressure during peak hours.
  • Operated cash registers accurately and efficiently processed payments from customers.

Education

High School Diploma -

Van Alstyne High School
05-2020

Skills

  • Employee onboarding and training
  • Knowledge of health regulations
  • Cash management
  • Collaborative teamwork
  • Analytical problem solving
  • Effective time management
  • Customer interaction
  • Point of sale system management
  • Outstanding customer support
  • Process optimization
  • Strong mathematical proficiency
  • Socially engaging
  • Strong attention to detail

Accomplishments

    Awarded Partner of The Quarter two different times, voted on by all of the employees and management that work there. Moved up from Barista to Barista Trainer during my tenure there.

References

References available upon request.

Timeline

Barista Trainer

Starbucks
10.2022 - 06.2025

Front of House Team Member

Chick-fil-A
03.2019 - 05.2022

High School Diploma -

Van Alstyne High School

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