Landra Goolsby
Lafayette,TN
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled at Collier Eye Care by leveraging exceptional customer service and data entry skills. My proactive approach led to a noticeable increase in guest retention and more efficient patient assessments, showcasing my ability to blend attention to detail with effective communication.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
Collier Eye Care
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
Optometric Technician
Collier Eye Care
03.2024 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Supported optometrists during eye examinations, improving efficiency and effectiveness of patient assessments.
- Conducted regular maintenance and calibration of optometric equipment, ensuring accurate and reliable test results.
- Streamlined appointment scheduling process, reducing wait times and improving patient satisfaction.
- Facilitated smooth operation of vision therapy sessions, leading to noticeable improvements in patients' visual skills.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
Optometric Technician
Opmt
08.2023 - 03.2024
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
Education
Criminal Justice - Criminal Law
Volunteer State Community College
Gallatin, TN05.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Office organization
- Filing
- Meeting scheduling
Timeline
Optometric Technician
Collier Eye Care
03.2024 - Current
Optometric Technician
Opmt
08.2023 - 03.2024
Front Desk Receptionist
Collier Eye Care
Criminal Justice - Criminal Law
Volunteer State Community College
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