Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Landrea' Collins

Humble ,TX

Summary

Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Overview

11
11
years of professional experience

Work History

Restaurant Manager

Jack in the Box
05.2022 - Current
  • Optimized daily operations for improved efficiency, consistency, and quality in food and service delivery.
  • Trained and supervised staff to uphold operational excellence.
  • Encouraged customer feedback to drive positive changes in restaurant practices.
  • Maintained accurate financial records through reconciliation of cash and credit card transactions.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Restaurant Team Member

Jack in the Box
04.2019 - Current
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Utilized POS system to receive and process food and beverage orders.

Health Care Aide

Pema Healthcare
01.2014 - 10.2018
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Maintained clean, safe, and well-organized patient environment.

Education

High School Diploma -

Humble High School, Humble, TX
05-2007

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Organization and prioritization
  • Complaint resolution
  • Staff scheduling
  • Supervisory skills
  • Customer service
  • Problem-solving

Accomplishments

  • Supervised team of 25 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

Languages

English
Native or Bilingual

Timeline

Restaurant Manager - Jack in the Box
05.2022 - Current
Restaurant Team Member - Jack in the Box
04.2019 - Current
Health Care Aide - Pema Healthcare
01.2014 - 10.2018
Humble High School - High School Diploma,

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Landrea' Collins