Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Leadership Experience
Timeline
Generic

Landrie Morris

Austin,TX

Summary

Seasoned Learning Experience & Design Specialist with over 8 years of experience in financial and technical institutions. Proven expertise in managing training development projects, conducting needs analyses, and creating effective course designs. Skilled in project management, team leadership, and process improvement. Adept at using technology to drive change and optimize operations. Recognized for exceptional performance and contributions in previous roles.

Overview

9
9
years of professional experience

Work History

Billing and Accounts Receivable Manager

Veseris
03.2023 - Current
  • Standardized day-to-day processes and shaped the long-term vision of the billing and accounts receivable team.
  • Established KPIs and metrics to drive success, achieving a 95% current rate for an $80M+ portfolio.
  • Introduced automation in credit management, reducing credit holds by 50%.
  • Increased collections current percentage from 85% to 95% within a year.
  • Developed change management procedures adopted as best practices company-wide.
  • Implemented process improvements using Microsoft Dynamics 365 F&O.
  • Received the President's Award for Most Impactful Employee of 2023.
  • Improved overall efficiency by developing templates and standardizing documentation for common design tasks.
  • Evaluated existing products to identify areas for improvement, recommending aesthetic or functional updates as needed.
  • Proposed potential solutions for design optimization, challenges and improvements.
  • Organized and attended meetings to discuss project status and brief new projects.

Finance Operations Lead

Accenture Operations, LLP
07.2019 - 03.2023
  • Managed a team of analysts in Revenue Accounting Operations, maintaining multiple portfolios of customer receivables.
  • Reduced invoice aging metrics by 50% within six months.
  • Generated financial trend reports for clients and provided functional expertise.
  • Engaged in co-creation and development of new tools and solutions.
  • Trained team members on claims processing and customer portal navigation with a 98% proficiency rate.
  • Contributed to winning new business by participating in competitive pitches and showcasing strong portfolio pieces.
  • Led brainstorming sessions with cross-functional teams, generating fresh ideas for innovative product designs.
  • Developed innovative design concepts for various industries, resulting in increased client satisfaction.
  • Managed multiple projects simultaneously, prioritizing tasks and maintaining high-quality results.
  • Improved overall efficiency by developing templates and standardizing documentation for common design tasks.

Program & Project Management Finance Operations Lead

Accenture Operations, LLP
08.2017 - 07.2019
  • Managed a global finance and accounting BPO account for a billion-dollar social media client.
  • Refreshed client statements of work quarterly, reflecting changes accurately.
  • Led client system data integration and tracked project budgets, performance, and risks.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Managed and allocated staff and material resources to meet production goals.
  • Enhanced team productivity by providing ongoing training and development opportunities.

Auto Claims Adjuster

USAA
08.2015 - 07.2017
  • Investigated, evaluated, negotiated, and adjusted auto claims.
  • Conducted financial analysis for vehicle damage and issued payments.
  • Provided advice to clients based on their needs and life events.

Education

Professional Scrum Master Certification -

Scrum.Org
Austin, TX

Bachelor of Communications -

University of Texas at San Antonio
San Antonio, TX
12.2014

Skills

  • Instructional Design
  • Project Management
  • Needs Analysis
  • Content Development
  • Stakeholder Management
  • Team Leadership and Coaching
  • Budget Management
  • eLearning Development
  • Quality Assurance
  • Communication and Presentation
  • AGILE Project Management
  • Microsoft Dynamics 365 F&O
  • SAP
  • ERP Implementation

Accomplishments

Veseris

  • President's Award for Most Impactful Employee — 2023

Accenture Operations LLP

  • Innovation Award for Process Improvement — February 2020
  • Certification of Recognition for AR/VR Project Go-Live — February 2020
  • Certification of Recognition for Project Lonestar — November 2019

USAA

  • USAA Presidential Coin for Excellence — 2016

Leadership Experience

  • Veseris, Presidents award for most impactful employee – 2023 FY
  • Accenture Operations, LLP, Innovation award for Process Improvement – Revenue Accounting Tracker - Feb 2020
  • Accenture Operations, LLP, Certification of Recognition for the Go-Live of the AR/VR Project - Feb 2020
  • Accenture Operations, LLP, Certification of Recognition for the Completed Transition of AR/VR Project - Feb 2020
  • Accenture Operations, LLP, Certification of Recognition for outstanding performance and contribution on Project Lonestar – Nov 2019
  • Accenture Federal Services, High Performance Delivered – Team Award 2nd Quarter FY 2018 Accenture Federal Services
  • USAA, USAA Presidential Coin presented for excellence 2016

Timeline

Billing and Accounts Receivable Manager

Veseris
03.2023 - Current

Finance Operations Lead

Accenture Operations, LLP
07.2019 - 03.2023

Program & Project Management Finance Operations Lead

Accenture Operations, LLP
08.2017 - 07.2019

Auto Claims Adjuster

USAA
08.2015 - 07.2017

Professional Scrum Master Certification -

Scrum.Org

Bachelor of Communications -

University of Texas at San Antonio

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Landrie Morris