Landry Nkezabahizi
Los Angeles,CA
Summary
Knowledgeable skills with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shipping Team Lead
FNL Logistics
Santa Fe Springs, California
06.2025 - Current
- Supervise daily shipping operations, ensuring timely dispatch of goods and adherence to safety protocols.
- Train and mentored team members on best practices for logistics and inventory management.
- Implement process improvements that enhanced workflow efficiency and reduced shipping errors.
- Coordinate with cross-functional teams to optimize supply chain processes and resolve logistical challenges.
- Analyze shipping data to identify trends, informing strategic decisions for inventory control and distribution.
- Develop standard operating procedures to streamline operations and improve compliance with industry regulations.
- Resolved shipment issues promptly, fostering strong relationships with customers, vendors, and carriers.
Cashier Team Leader
Lassens Foods and vitamins
Los Angeles, California
09.2024 - 06.2025
- Worked effectively in a fast-paced environment organic store.
- Trained new cashiers on company policies, procedures, and best practices for optimal performance.
- Implemented inventory management techniques to maintain product availability and reduce stock discrepancies.
- Assisted with merchandise restocking as needed, helping maintain optimal product availability on the sales floor.
- Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
- Communicated with customers and team members to solve problems.
Store Consultant
The UPS store
Whittier, California
07.2019 - 07.2024
- Packing & Shipping to both US domestic and International destinations.
- Perform all office duties including copying, faxing, printing, laminating, binding.
- Process production jobs like making posters and banners.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Managed client relationships through regular check-ins and updates on project progress.
- Implemented strategic initiatives to increase revenue through targeted marketing campaigns and promotions.
Retail Store Supervisor
FedEx Office
City Of Industry, California
08.2019 - 12.2020
- Packing and shipping
- Analyzed client needs to develop tailored shipping and packing solutions.
- Facilitated training sessions for new staff on operational procedures and customer service techniques.
- Streamlined inventory management processes to enhance order fulfillment efficiency.
- Led initiatives to improve customer satisfaction through quality assurance measures.
- Collaborated with team members to optimize workflow and reduce turnaround times on services.
- Implemented effective marketing strategies that increased store visibility and customer engagement.
Meat Clerk
Stater Bros market
La Mirada, California
04.2018 - 06.2019
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
- Led team in maintaining organized displays, enhancing product visibility and appeal for increased sales.
- Prepared and packaged meat products by cutting and grinding meat to customer specifications.
- Used strong communication skills to address customer inquiries or concerns promptly and professionally.
- Boosted department efficiency by staying current on industry trends, new products, and best practices related to meat handling processes.
Front of House Team Member (Cashier and Drive-thru)
The Hollywood Chick-fil-A
Hollywood, California
03.2014 - 03.2018
- Handling of daily cash and credit/debit card transaction as a cashier at the front counter and drive-thru window
- Knowledge of taking orders from the front counter as well as drive-thru (Headset)
- Performing all duties in a highly fast paced restaurant and area
- Elected as the team member(employee) of the month in September 2014
- Assisted in all front of house duties including making beverages and desserts, Stocking inventory (Condiments, lemonade, tea, dessert station), bagging food, cleaning, handing meals to guests as well as assisting guests on the patio.
- Trained new team members on operational procedures and customer engagement techniques.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Ensured cleanliness and organization of dining area to enhance guest experience.
- Implemented improvements in workflow processes to reduce wait times for customers.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
Cashier
CITGO Gas Stations, US Gas Location
01.2013 - 12.2013
- Day and night shifts, in which customers were assisted with their shopping needs.
- Authorize use of pumps for customer use. Gas station ran under cash system only, even though previous debit/credit card system had been used.
- Restocked merchandise throughout store.
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Trained new staff on register operations and customer service protocols to improve team efficiency.
- Processed transactions accurately using point-of-sale systems, ensuring smooth customer experiences.
Education
Associate of Science - Physics
Los Angeles City College
Los Angeles, CA05.2016
Physics
Richland College
Dallas, TXHigh School Diploma -
Lycée De Kigali
12.2010
Skills
- Excellent customer and retail service experience of more than ten years
- Always reliable and punctual at all times
- Advanced knowledge of POS screen systems and RUBI systems
- Exceptional computer skills and office (Word, Excel, PowerPoint, spreadsheets, typing, copying, printing etc)
- Knowledge of work in a fast paced setting
- Hard working and always have enthusiasm while performing duties
- Respect towards leaders, co-workers and guests
- Fast learner and open to learn new work duties
- Always motivated to perform work with accuracy and consistent improvement
- Great energy and dedication in all my endeavors
Certification
- Computer IT Certificate
- Servsafe Food handler’s card
LANGUAGES
English: Fluent
French: Fluent
Disclaimer
I certify that, to the best of my knowledge and belief, all of the information provided below is true, correct, and made in good faith.
Timeline
Shipping Team Lead
FNL Logistics
06.2025 - Current
Cashier Team Leader
Lassens Foods and vitamins
09.2024 - 06.2025
Retail Store Supervisor
FedEx Office
08.2019 - 12.2020
Store Consultant
The UPS store
07.2019 - 07.2024
Meat Clerk
Stater Bros market
04.2018 - 06.2019
Front of House Team Member (Cashier and Drive-thru)
The Hollywood Chick-fil-A
03.2014 - 03.2018
Cashier
CITGO Gas Stations, US Gas Location
01.2013 - 12.2013
Associate of Science - Physics
Los Angeles City College
Physics
Richland College
High School Diploma -
Lycée De Kigali
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