Lucas J Thompson

• Assisted customers in identifying service needs and recommended appropriate solutions.
• Coordinated service appointments and managed technician schedules for optimal workflow.
• Provided detailed explanations of repair services and maintenance options to clients.
• Handled customer inquiries, complaints, and follow-ups to ensure satisfaction.
• Open submit and investigate warranty claims on customer vehicles.

Developing personal relationships with incoming customers

pertaining to vehicle servicing and repair. Conduct issuing and

closure of repair orders including but now limited to. OEM

warranty claims, claim payments. extended warranty claims.

standardized quick services and NYS inspections. Utilizing CDK

service for repair appointments and payment.

Perform duties involving part ordering, issuing SPAC cases for

back ordered parts while maintaining day to day flow for

efficient shop service repairs. Completing invoices from third

party vendors as well as incoming payments and reconciliation

of inventory, sales and warranty on a daily basis. Issuing

standard and overnight rush stock orders for needed parts as

necessary.

Executing correct operation of commercial vehicle and

equipment utilizing snow attachments for snow removal

assisting in traffic control and control devices for which

individual job pertains.

Assist with incoming inmate property including person effects, legal correspondences, inspecting outside only for contraband and items not allowed by standard operating procedures for inmate possession. Issue outgoing mail for current inmates as well as organization of intercompany correspondences.

Perform daily operations as requested such as cleaning, sharpening of tools and general maintenance required for smooth daily operations. Operate commercial grade equipment such as mowers, trimmers and hard scape equipment. Follow standardized schedules ensuring all commercial and customer sites are completed within a timely fashion. Operate commercial snowplow attachments on a full size truck ensuring all sites were completed as specified.