Travel
Landy Bueno
Administrative Assistant/Customer Service Specialist
Palmetto Bay,FL
Summary
Energetic and dynamic competent personality with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Driven Administrative Assistant and Customer Service Specialist, successful at delivering vital clerical support to internal teams and customers. Outgoing Administrative and Customer specialist 10 years of experience in administrative support. Forward thinking and successful at managing office organization while streamlining documentation procedures. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Driver
Lyft & Uber Technologies
Miami, FL
08.2019 - Current
- Provided clients with reliable transportation to a variety of locations around the South Florida area
- Maintained as a priority superior customer service with a sense of urgency, safety, and kindness towards our clientele with a professional demeanor while building a stronger and kinder community with positive social interactions throughout travels.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Real Estate Contract Administrator
Aventura Parksquare
Miami, FL
01.2019 - 12.2019
- Assisted with property listing showings for prospective clients. Keyholder for property units, arranged Office Supplies and Logistics.
- Prepared sales and purchase contracts for the President and Vice-president of the Sales Department, worked closely with Property Management Department on site
- Communicated and delivered contracts under supervision with internal and external business partners
- Reviewed and filled in the blanks on existing contracts and ensured that parties involved understood and complied with company contracts
Hostess
Piola
Hallandale Beach, United States
01.2015 - 12.2017
- Supervised and Inspected dining room for cleanliness, proper supply levels, and required staffing.
- Presented menus, create a personal dining experience, answer questions, and offer information on menu items, beverages, and specials, accepted and organized reservations and prioritize reservations to accommodate customers
- Prepared seating assignments prior to service and present plan to the restaurant during the pre-shift meeting
- Walk through the dining room during service to ensure guest satisfaction and advise servers and buss's staff of specific service needs, addressed guest requests or complaints, and escalated major complaints to manager
- Scheduled dining room reservations, arranged parties, special events, or special services for diners; received and recorded dining reservations
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed
Administrative Assistant
Central Commercial Real Estate
Miami, FL
01.2016 - 12.2016
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors to purchase and set up equipment and services.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Personal and Executive Assistant
Micromedia Technologies, Inc
Miami, FL
03.2009 - 01.2016
- Exercised my role as an Administrative Assistant, providing assistance to the company CEO
- Responded immediately to shifting priorities and deadlines while expertly handling all aspects of important travel arrangements for meetings, managing multiple calendars, and resolving scheduling conflicts
- Served as point of contact for CEO when traveling, orchestrated all needs for large-scale meetings across the globe, and ensured accommodation of last-minute changes
- Arranged individual personal matters including cancellations and emergencies, coordinated destination transportation, and negotiated lower rates over a 1-week span
- Ensured CEO's ability to attend important meetings successfully
- Achieved savings for costly executive-requested supplies by personally contacting sources to secure a lower expenses.
Realtor
Keller Williams Realty
Aventura, FL
08.2014 - 11.2015
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Reviewed market research data and changed sales plans accordingly.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Completed property walk-throughs before completing deals to uphold accuracy in listings and appraisals.
Education
BBA - Marketing
Florida Atlantic University
Boca Raton, FL 05.2018 - Current
Certification - Property Management
Gold Coast School of Real Estate
Doral, Fl 05.2001 -
Associates Degree (AA) - General Studies - Arts
Broward College
09.2017 - 09.2017
Licensed - Real Estate Sales Associate
Gold Coast School of Real Estate
Doral, Fl 06.2013 - 07.2016
Skills
Safety standards and protocols
undefinedAdditional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Certifications and Licenses , Licensed Real Estate Sales Associate August 2015 to March 2023 State of Florida Property Management Certification May 2016 to Present
Interests
Helping others
Cooking
Timeline
Driver
Lyft & Uber Technologies
08.2019 - Current
Real Estate Contract Administrator
Aventura Parksquare
01.2019 - 12.2019
BBA - Marketing
Florida Atlantic University
05.2018 - Current
Associates Degree (AA) - General Studies - Arts
Broward College
09.2017 - 09.2017
Administrative Assistant
Central Commercial Real Estate
01.2016 - 12.2016
Hostess
Piola
01.2015 - 12.2017
Realtor
Keller Williams Realty
08.2014 - 11.2015
Licensed - Real Estate Sales Associate
Gold Coast School of Real Estate
06.2013 - 07.2016
Personal and Executive Assistant
Micromedia Technologies, Inc
03.2009 - 01.2016
Certification - Property Management
Gold Coast School of Real Estate
05.2001 -
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