Landy Nava-Camou
Briarwood,NY
Summary
Proven Operations Manager with a track record of enhancing performance outcomes and customer satisfaction at Brooklyn Stucco Supply. Specializes in operations management and team leadership, adept at problem-solving and implementing effective policies. Achieved significant improvements in inventory control and process efficiencies, demonstrating a commitment to excellence and results.
Overview
13
13
years of professional experience
Work History
Operations Manager
Brooklyn Stucco Supply
2021.08 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Manager
All City Stucco
2012.03 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Information System Security
John Jay College of Criminal Justice
New York, NY06.2017
Associate of Science - Information Systems
LaGuardia Community College
New York, NY06.2014
GED -
LaGuardia Community College
New York, NYSkills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Decision-Making
Policies and procedures implementation
Goal Setting
Inventory Control
Workflow Optimization
Process Improvements
Logistics Oversight
Purchasing and procurement
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Brooklyn Stucco Supply
2021.08 - Current
Manager
All City Stucco
2012.03 - Current
Bachelor of Science - Information System Security
John Jay College of Criminal Justice
Associate of Science - Information Systems
LaGuardia Community College
GED -
LaGuardia Community College
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