Landy reyes
miami,FL
Summary
Dynamic Air Conditioning Technician with a proven track record at Jorda Mechanical, excelling in system performance optimization and customer service. Enhanced HVAC efficiency through meticulous diagnostics and preventative maintenance, while fostering team collaboration to achieve project goals. Recognized for strong decision-making skills and commitment to client satisfaction.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Air Conditioning Technician
Jorda Mechanical
10.2018 - Current
- Tested capacitors, transistors, and transformers for proper continuity and resistance.
- Performed preventative maintenance tasks on HVAC systems, identifying potential issues before they escalated into more significant problems.
- Collaborated with team members to complete large-scale installations, maximizing productivity and efficiency.
- Enhanced system efficiency by conducting thorough diagnostics and routine maintenance on air conditioning units.
- Ensured optimal performance of air conditioning systems through meticulous installation and setup procedures.
- Improved client satisfaction with prompt and professional service, addressing concerns, and answering questions regarding their HVAC systems.
Assistant Store Manager
Giraffas Grill
01.2017 - 09.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Amazon FBA
Amazon Focus
06.2015 - 11.2016
- Utilized Amazon FBA tools to optimize product listings, improving search rankings and increasing conversions.
- Monitored competitor activity to stay ahead in the ever-changing marketplace landscape of Amazon FBA sellers.
- Conducted thorough product research to find profitable items for sourcing and selling on Amazon FBA.
- Pursued continuous learning and professional development to stay current with industry trends, tools, and best practices, ultimately contributing to the ongoing growth of the Amazon FBA business.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
Cashier/Customer Service Cashier
Sofi Cafe
08.2014 - 05.2015
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Increased sales of promotional items by informing customers about current offers.
Cashier/Customer Service Cashier
Pizza Hut
07.2012 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
South Miami High School
Miami, FL06-2014
Skills
- System performance optimization
- Control systems
- Electrical wiring
- Customer service
- Customer assistance
- Work ethic and integrity
- Motivational skills
- Complaint handling
- Team leadership
- Decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Air Conditioning Technician
Jorda Mechanical
10.2018 - Current
Assistant Store Manager
Giraffas Grill
01.2017 - 09.2018
Amazon FBA
Amazon Focus
06.2015 - 11.2016
Cashier/Customer Service Cashier
Sofi Cafe
08.2014 - 05.2015
Cashier/Customer Service Cashier
Pizza Hut
07.2012 - 08.2014
High School Diploma -
South Miami High School
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