Landyn Hoffmann
Senior Account Manager
Seattle,WA
Summary
High-achieving account manager offering extensive experience in developing account plans, increasing revenue and deepening customer relationships. Excellent communication and problem solving abilities. Ready to bring several years' experience to challenging new position with industry-leading team.
Overview
15
15
years of professional experience
Work History
Senior Account Manager
Verizon Wireless
Seattle, WA
07.2021 - Current
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Managed key account relationships, ensuring customer loyalty and retention.
- Proactively identified areas of improvement within assigned accounts' operations.
- Identified opportunities for cross-selling products and services to existing customers.
- Established strong relationships with vendors in order to secure favorable discounts on materials or services needed by the company's clients.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Participated in weekly team meetings with other senior account managers to discuss best practices.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Utilized job-related software to input customer order details into system, accept payments and update accounts.
- Collaborated with customers to develop strategic business and account plans.
- Gave extensive support to key accounts in sales, technical and business areas.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Verified and updated account information to keep details current.
- Cultivated deep knowledge of customer businesses and relationship to company objectives.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- De-escalated customer interactions by providing alternative solutions to issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
R2B ACCOUNT MANAGER
Verizon Wireless
BELLINGHAM, WA
10.2019 - 07.2021
- Managed a portfolio of accounts while actively seeking out additional prospects.
- Organized and improved both long selling cycles and short-term revenue opportunities to effectively capture quarterly revenue.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Solutions Specialist
Verizon
BELLINGHAM, WA
10.2009 - 10.2019
- Supported the development of new product lines by providing insights into customer needs.
- Tracked inventory levels to ensure sufficient stock availability at all times.
- Monitored competitor activities in order to stay ahead of the competition.
- Evaluated current processes and identified areas of improvement.
- Identified customer needs and provided tailored solutions to meet them.
- Maintained up-to-date knowledge of product features, pricing plans, warranties.
Education
Bachelor of Science - Criminal Justice
UNIVERISTY OF MARY
Bismarck, ND05-2006
Skills
- Excellent negotiation skills
- Order Management
- Business strategies
- Sales tactics
- Territory Management
- Revenue Generation
- Customer Relations
- Sales expertise
Accomplishments
- 7X WINNERS CIRCLE
- 1X DIAMOND CLUB
- 1X ALL IN AWARD
- 2X MID MARKET MOVERS
Affiliations
I have a deep interest in immerging technologies and researching more about them and how they can impact the future.
I enjoying working on my own cars and teaching my kids hands on to further their knowledge and understanding of mechanics.
References
References available upon request.
Timeline
Senior Account Manager
Verizon Wireless
07.2021 - Current
R2B ACCOUNT MANAGER
Verizon Wireless
10.2019 - 07.2021
Solutions Specialist
Verizon
10.2009 - 10.2019
Bachelor of Science - Criminal Justice
UNIVERISTY OF MARY