LANE ALLEN
Houston,TX
Summary
Detail-oriented and adaptable professional with experience in team leadership, customer relations, and operational management. Skilled at multitasking, process optimization, and driving team performance to meet organizational goals.
Overview
14
14
years of professional experience
Work History
Shift Manager
Katz's Never Kloses
Houston, TX
03.2023 - Current
- Improved customer satisfaction and retention through efficient service and personalized engagement
- Managed labor costs, profit margins, and operational workflows to achieve business targets
Server
The Village Idiot Pub
Columbia, SC
01.2021 - 01.2023
- Consistently exceeded sales targets and built strong client relationships to drive repeat business
Remote Marketing Agent
Interactions Marketing
Columbia, SC
01.2016 - 07.2022
- Conducted market research and provided actionable insights to improve customer engagement
- Delivered brand messaging and recommendations, contributing to increased product visibility
Operations Team Supervisor
Starbucks
Columbia, SC
06.2015 - 08.2020
- Led employee training and performance management to ensure exceptional customer service
- Streamlined operations, reducing inventory discrepancies and improving team efficiency
Marketing and Communications Intern
Whole Foods Market Inc
Columbia, SC
09.2010 - 05.2015
- Created engaging content strategies and ensured accuracy of materials through thorough proofreading
- Fostered strong professional relationships across departments
Education
Bachelor Of Science In Marketing -
Arizona State University
Tempe, AZ05.2021
Skills
- Cross-Department Collaboration
- Market Analysis & Trend Identification
- Team Leadership & Training
- Customer Relationship Management
- Microsoft Office Suite Proficiency
- Data Interpretation & Reporting
Timeline
Shift Manager
Katz's Never Kloses
03.2023 - Current
Server
The Village Idiot Pub
01.2021 - 01.2023
Remote Marketing Agent
Interactions Marketing
01.2016 - 07.2022
Operations Team Supervisor
Starbucks
06.2015 - 08.2020
Marketing and Communications Intern
Whole Foods Market Inc
09.2010 - 05.2015
Bachelor Of Science In Marketing -
Arizona State University