Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lane Barlow

Lane Barlow

Warehousing/Service Manager
Henderson,NV

Summary

Decisive Logistics Manager with talent for negotiating and implementing cost-saving measures while maintaining quality. Adapts quickly to changing needs of fast-paced and growing organizations.

Overview

17
17
years of professional experience

Work History

Reverse Logistics Manager

Quench USA Inc.
North Las Vegas, NV
07.2021 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Directed shipping and receiving of wide range of products daily.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Managed monthly freight cost reporting processes.
  • Oversee 9 technicians at six nationwide locations.
  • Refurbish an average of $600,000 of equipment per month.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Monitored and supported progress of plant production refurbishment by managing shop capacity and loading functions at several facilities dropping call backs on units from 4% to 1.4%.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Created and enforced new policies and procedures for the company in both the supply chain as well the service department.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated report data to proactively adjust and enhance operations.
  • Directed staff and managed annual capital budget.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving company results.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established and updated work schedules to account for changing staff levels and expected workloads.

Warehouse Manager

Quench USA Inc.
North Las Vegas, NV
08.2018 - 07.2021
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Handled day-to-day shipping and receiving overseeing more than 30 pallets and 30 packages per day.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
  • Collaborated with manufacturing and supply chain management.
  • Managed over 8 employees in a 35,000 square-foot warehouse for [Type] of company.

Senior Service Manager

Alpine Water Systems
Las Vegas, NV
01.2011 - 08.2018
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Followed up with customers during and after installations to verify satisfaction.
  • Set and administered department budgets for expenditures, materials and labor.
  • Maintained tools and equipment to foster safe and consistent operation.
  • Supervised team member performance to meet client deadlines and requirements.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Organized records of vehicles, schedules and completed orders.
  • Coordinated dispatching of up to 20 drivers to accomplish daily delivery requirements.
  • Conducted inventory audits with 98% accuracy following company procedures.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
  • Collaborated with manufacturing and supply chain management.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Evaluated training program success and presented strategic improvement recommendations to upper management.
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
  • Developed new hire training and leveled training programs with incentives to attract and keep top of the line technicians.
  • Traveled around the country to ensure technicians were properly trained and held accountable 50% of time.

Assistant Service Manager/Technician

Alpine Water Systems
Las Vegas , NV
10.2005 - 01.2011
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Conducted research to address shipping errors and packaging mistakes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw daily operations and shipping and handling processes.
  • Hooked up systems to specified panel mountings of particular devices.
  • Explained to customers and demonstrated how specific system works.
  • Analyzed blueprints and drawings for job site planning.
  • Followed fire and electrical codes for safe and proper system installation.
  • Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
  • Installed and wired system devices using standard product setup and electrical knowledge.
  • Inspected systems, diagnosed problems and developed optimal solutions.
  • Responded to problems with processing and production equipment and completed timely repairs.
  • Educated equipment operators on proper use of equipment.
  • Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills.
  • Maintained system logs or manuals to document testing or operation of equipment.
  • Delivered professional persona and attitude when dealing with unhappy or irate individuals.
  • Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments.
  • Worked to create safe, low-cost and dependable designs.
  • Attended training committees that wrote training modules for equipment operation and testing.

Education

Associate of Arts - Business

College of Southern Nevada
Las Vegas, NV

Skills

  • Email Software
  • Budget Preparation and Management
  • Service Improvement Analysis
  • Materials Monitoring
  • Warehouse Safety Programs
  • Supply Chain Management
  • Fleet Inspections
  • Shipping Activity Oversight
  • Logistics Analysis
  • Product Transportation
  • Inventory Management Software
  • Worker Supervision
  • Warehouse Inspections
  • Critical Thinking
  • Detail-Oriented
  • Microsoft Excel
  • Microsoft Office
  • Reverse Logistics
  • Service-Orientation

Timeline

Reverse Logistics Manager

Quench USA Inc.
07.2021 - Current

Warehouse Manager

Quench USA Inc.
08.2018 - 07.2021

Senior Service Manager

Alpine Water Systems
01.2011 - 08.2018

Assistant Service Manager/Technician

Alpine Water Systems
10.2005 - 01.2011

Associate of Arts - Business

College of Southern Nevada

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Lane BarlowWarehousing/Service Manager