Lane Gemar
Experienced Multi-Role Manager
Sturgis,SD
Summary
Results-oriented professional with over 20 years of experience and a proven knowledge of advanced budgeting/forecasting, audit controls, and an eye for identifying and implementing opportunities for continued growth. Aiming to leverage my skills to successfully help your company achieve its goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Gaming Manager
Deadwood Gulch Gaming Resort
Deadwood, SD
06.2021 - Current
- Responded with care to customer concerns to leave each customer satisfied and build reputation of service.
- Organized and delegated cache of daily tasks to achieve consistent casino operations.
- Led orientation and training for new employees to prepare thoroughly for full spectrum of service duties.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Interviewed, hired and trained new gambling floor workers.
Benefits Advisor
Aflac
Rapid City, SD
05.2021 - 06.2021
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
Casino Manager
Tin Lizzie Gaming Resort
Deadwood, SD
11.2016 - 03.2021
- Interviewed, hired and trained new gambling floor workers.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Monitored gaming operations continuously to check on dealers and players.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Helped market casino to target groups to bring in business and sustain continued profits and growth in market share.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
Gaming Systems Specialist
The Lodge At Deadwood
Deadwood, SD
11.2009 - 11.2016
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Established and cultivated productive relationships with regulatory bodies.
- Observed gambling floor operations for irregular activities indicative of cheating or illegal behavior.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
- Reviewed live and archived video surveillance footage for investigative purposes.
Education
Bachelor of Science - Business Administration
Black Hills State University
Spearfish, SD 01.1999 - 12.2008
Skills
Analytical and Critical Thinking
Training and Development
Planning and Coordination
Self-Motivated
Problem-Solving
Multitasking Abilities
Excellent Communication
Attention to Detail
Certification
Resident Producer - Accident & Health or Sickness, Life
Timeline
Gaming Manager
Deadwood Gulch Gaming Resort
06.2021 - Current
Benefits Advisor
Aflac
05.2021 - 06.2021
Resident Producer - Accident & Health or Sickness, Life
04-2021
Casino Manager
Tin Lizzie Gaming Resort
11.2016 - 03.2021
Gaming Systems Specialist
The Lodge At Deadwood
11.2009 - 11.2016
Certified Hospitality Supervisor - American Hotel & Lodging Educational Institute
12-2008
Bachelor of Science - Business Administration
Black Hills State University
01.1999 - 12.2008