Lane Hall
Hattiesburg,MS
Summary
Innovative professional with a background in animal training and behavior modification. Known for exceptional active listening and creative problem-solving skills, ready to leverage expertise to improve the lives of dogs and their owners.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Dog Trainer
Petco
Hattiesburg, MS
06.2026 - Current
- Developed and implemented individualized training programs for diverse dog breeds.
- Conducted group training sessions to enhance socialization skills among dogs and owners.
- Utilized positive reinforcement techniques to promote effective learning and behavior modification.
- Educated clients on proper dog care, nutrition, and health management practices.
- Maintained accurate records of training sessions, client communications, and progress evaluations.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Maintained clean training arena for group classes.
Behavior Coordinator
Southern Pines Animal Shelter
Hattiesburg, MS
05.2025 - Current
- Developed and implemented behavioral modification plans for shelter animals to enhance adoptability.
- Monitored animal behavior closely, documenting observations to inform care strategies and improve outcomes.
- Developed and implemented behavioral modification plans for shelter animals to enhance adoptability.
- Assisted in creating educational materials for potential adopters on managing pet behavior post-adoption.
- Served as a resource for staff in addressing complex behavioral challenges among shelter animals.
Customer Service Represenative
HomElectrical Electric Supply
Kennesaw, GA
08.2024 - 12.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Analyzed customer feedback to identify trends and implement process improvements.
- Managed high-volume calls while maintaining professionalism and a positive attitude.
- Developed product knowledge to effectively assist customers with their electrical supply needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Digital Media Teacher's Assistant
North Forrest High School
Hattiesburg, MS
08.2023 - 08.2024
- Facilitated hands-on projects utilizing video production and editing software for student skill development.
- Mentored students in effective storytelling techniques and visual communication strategies.
- Implemented classroom technology tools to streamline project workflows and improve collaboration.
- Assessed student progress through constructive feedback, ensuring alignment with educational standards.
- Continuously updated personal knowledge of industry trends and emerging technologies to ensure relevant instruction in an ever-evolving field.
Pet Care Associate
Pet Palace
Hattiesburg, MS
02.2023 - 07.2023
- Provided daily care for various animals, ensuring health and well-being.
- Maintained cleanliness and organization of pet areas to enhance customer experience, and maintain a healthy environment.
- Assisted customers with product selection, demonstrating product knowledge and animal care expertise.
- Maintained cleanliness and organization of pet areas to enhance customer experience.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Assisted in managing financial transactions accurately while maintaining organized records of all services provided.
Server
Outback Steakhouse
Hattiesburg, MS
08.2021 - 05.2022
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Implemented upselling techniques that increased beverage sales and enhanced guest dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy, improving overall efficiency.
- Trained and mentored new staff on menu knowledge and service protocols to enhance team performance.
Server
Chili's Bar and Grill
Hattiesburg, MS
06.2021 - 08.2021
- Resolved customer complaints swiftly, fostering positive relationships and repeat business opportunities.
- Maintained cleanliness and organization of dining area to create a welcoming atmosphere for guests.
- Handled cash transactions accurately, ensuring proper end-of-shift cash reconciliation procedures were followed.
- Participated in team meetings to discuss service improvements and share best practices among staff members.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Southern Mississippi
Hattiesburg, MS05-2019
Associate of Arts - General Studies
Pearl River Community College
Hattiesburg, MS05-2017
High School Diploma -
North Forrest High School
Hattiesburg05-2017
Skills
- Behavior modification
- Obedience instruction
- Creative problem-solving
- Positive reinforcement
- Puppy socialization
- Creative problem solving
- Animal behavior assessment
- Outstanding customer service
- Active listening
- Critical thinking
- Record keeping
- Marketing
- Customer service excellence
- Guest relations
Certification
- Petco Certified Dog Trainer
- Certified Behavior Consultant - Knowledge Assessed (CBCC-KA) (In Progress)
Timeline
Dog Trainer
Petco
06.2026 - Current
Behavior Coordinator
Southern Pines Animal Shelter
05.2025 - Current
Customer Service Represenative
HomElectrical Electric Supply
08.2024 - 12.2025
Digital Media Teacher's Assistant
North Forrest High School
08.2023 - 08.2024
Pet Care Associate
Pet Palace
02.2023 - 07.2023
Server
Outback Steakhouse
08.2021 - 05.2022
Server
Chili's Bar and Grill
06.2021 - 08.2021
Bachelor of Arts - Interdisciplinary Studies
University of Southern Mississippi
Associate of Arts - General Studies
Pearl River Community College
High School Diploma -
North Forrest High School