Lane Hill
The Woodlands
Summary
IT professional with expertise in end-user support, hardware/software troubleshooting, and IT operations. Skilled in PowerShell automation, SCCM administration, and project management. Strong communicator with a track record of resolving technical issues efficiently and improving workflows.
Overview
9
9
years of professional experience
Work History
Intermediate Field Services Specialist
Insperity
06.2022 - 05.2025
- Provision and deploy corporate devices for new hires, ensuring seamless onboarding.
- Troubleshoot hardware/software issues, documenting resolutions in Cherwell for tracking.
- Administer SCCM environment, using PowerShell to automate workflows and improve efficiency.
- Manage IT asset lifecycle, including warranty repairs, equipment replacements, and migrations (HP → Lenovo).
- Resolve basic networking issues (cabling, IDF closet maintenance) in collaboration with Networking team.
Product Support Specialist
Concentrix
07.2020 - 10.2020
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Provided customer support via phone/email, resolving inquiries promptly and securely handling sensitive data
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
Package Handler
UPS - United Parcel Services of America
10.2019 - 01.2020
- Managed inventory tracking, loading 300+ packages daily while ensuring safety compliance.
Freight Team Associate
Kohl's
12.2015 - 11.2017
- Unloaded freight trucks, conducted inventory audits, operated forklifts/pallet jacks, and trained new hires on safety protocols.
Education
Partial College - Computer Science, Political Science
Lone Star Community College
Atascocita, TXSkills
- Systems & Tools: SCCM, Active Directory, PowerShell, Cherwell, Windows OS
- IT Support: Hardware/software troubleshooting, endpoint administration, lifecycle management
- Soft Skills: Customer service, problem-solving, communication, time management
Timeline
Intermediate Field Services Specialist
Insperity
06.2022 - 05.2025
Product Support Specialist
Concentrix
07.2020 - 10.2020
Package Handler
UPS - United Parcel Services of America
10.2019 - 01.2020
Freight Team Associate
Kohl's
12.2015 - 11.2017
Partial College - Computer Science, Political Science
Lone Star Community College
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