Summary
Overview
Work History
Education
Skills
Harvey Hero Award
Timeline
Generic

Lane Johnson

Summary

Experienced with customer service and automotive maintenance, ensuring smooth and efficient service operations. Uses problem-solving and communication skills to enhance customer satisfaction and team collaboration. Track record of providing expert advice and managing service appointments effectively.

Overview

8
8
years of professional experience

Work History

Express Service Advisor

Mac Haik Chevrolet
08.2022 - Current
  • Spent quality time building relationships with customers to maximize satisfaction.
  • Boosted overall revenue by upselling recommended maintenance packages based on manufacturer guidelines.
  • Collaborated with technicians to ensure timely completion of service tasks, resulting in reduced wait times for customers.
  • Performed vehicle walk-around and documented customer concerns to drive resolution.
  • Conducted thorough vehicle inspections, identifying necessary repairs and maintenance items for reliable performance.
  • Developed strong relationships with customers through clear communication and attentive listening skills.

Service Advisor

Westside Chevrolet
01.2019 - 08.2022
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Driver Manager

Panera Bread
06.2017 - 09.2019
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Enhanced driver performance by implementing effective training programs and coaching sessions.
  • Coordinated with drivers to organize timely pickup and delivery.

Education

High School Diploma -

Katy High School
Katy, TX

Skills

  • Service scheduling
  • Automotive expertise
  • Strong work ethic
  • Customer service
  • Attention to detail
  • Multitasking and organization
  • Excellent communication
  • Handling customer complaints
  • Team collaboration
  • Conflict resolution

Harvey Hero Award

During the traumatic time that swept through Texas. My Father, myself, and two strangers that we met the night before. Set out on a week long adventure of rescuing people from their flooded homes in Katy, Texas. WIth the help of the two strangers air boat and the National Guard delaying the message of who needed to be rescued. We assisted in the safe retrieval of over 300 people and their pets.

Timeline

Express Service Advisor

Mac Haik Chevrolet
08.2022 - Current

Service Advisor

Westside Chevrolet
01.2019 - 08.2022

Driver Manager

Panera Bread
06.2017 - 09.2019

High School Diploma -

Katy High School

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