Summary
Overview
Work History
Education
Skills
Timeline
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Lane Kamau

Product Owner
Frisco,TX

Summary

Dedicated and results-driven Product Owner with a proven track record of efficiently managing product development, prioritizing tasks, and effectively collaborating with cross-functional teams to ensure successful project delivery.

Overview

9
9
years of professional experience

Work History

Product Owner

Opensignal
08.2021 - 10.2023
  • Spearheaded product function, shaping and defining product development, from vision and creation to rollout and delivery.
  • Conducted comprehensive user research, authored user stories with acceptance criteria, and prioritized tasks to optimize value delivery.
  • Gathered, assessed, and prioritized feature requirements, supporting product development efforts and sprint planning.
  • Managed and prioritized the product backlog, ensuring alignment with strategic business objectives.
  • Key Achievement: Drove a remarkable 30% revenue growth by prioritizing revenue-driving features, which helped acquire a mega telecom client.

Customer Success Analyst

Alkami Technology
11.2019 - 08.2021
  • Implemented customer engagement strategies, leading to increased client participation and stronger loyalty.
  • Effectively communicated user stories and epics to software engineering, facilitating seamless workflow and prioritization of backlog items.
  • Produced thorough project documentation within Confluence, encompassing requirements, schedules, deliverables, milestones, specifications, and risk assessments.
  • Documented market needs and customer requirements, ensuring alignment between system capabilities and client problem-solving.
  • Key Achievement: Identified upsell opportunities resulting in a 15% revenue boost through the sale of value-added products.


Production Support Associate

JP Morgan Chase
12.2014 - 11.2019
  • Conducted incident triage to assess severity and impact, effectively prioritizing and assigning tasks to the appropriate support teams.
  • Led root cause analysis sessions and enacted preventive measures to proactively minimize future incidents.
  • Developed and implemented incident management processes and procedures, enhancing the team's response efficiency and overall system resilience.
  • Provided regular updates during incident resolution, and producing post-incident reports for analysis and improvement.
  • Key achievement: Spearheaded the implementation of an efficient tool for issue reporting and communication, enhancing reliability and efficiency by 65%.

Education

Bachelor of Arts - Organizational Management

Wilmington University

Certified Scrum Product Owner -

Scrum Alliance
05.2001 -

Skills

    Scrum methodology

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Timeline

Product Owner

Opensignal
08.2021 - 10.2023

Customer Success Analyst

Alkami Technology
11.2019 - 08.2021

Production Support Associate

JP Morgan Chase
12.2014 - 11.2019

Certified Scrum Product Owner -

Scrum Alliance
05.2001 -

Bachelor of Arts - Organizational Management

Wilmington University

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Lane KamauProduct Owner