Lane Kamau
Product Owner
Frisco,TX
Summary
Dedicated and results-driven Product Owner with a proven track record of efficiently managing product development, prioritizing tasks, and effectively collaborating with cross-functional teams to ensure successful project delivery.
Overview
9
9
years of professional experience
Work History
Product Owner
Opensignal
08.2021 - 10.2023
- Spearheaded product function, shaping and defining product development, from vision and creation to rollout and delivery.
- Conducted comprehensive user research, authored user stories with acceptance criteria, and prioritized tasks to optimize value delivery.
- Gathered, assessed, and prioritized feature requirements, supporting product development efforts and sprint planning.
- Managed and prioritized the product backlog, ensuring alignment with strategic business objectives.
- Key Achievement: Drove a remarkable 30% revenue growth by prioritizing revenue-driving features, which helped acquire a mega telecom client.
Customer Success Analyst
Alkami Technology
11.2019 - 08.2021
- Implemented customer engagement strategies, leading to increased client participation and stronger loyalty.
- Effectively communicated user stories and epics to software engineering, facilitating seamless workflow and prioritization of backlog items.
- Produced thorough project documentation within Confluence, encompassing requirements, schedules, deliverables, milestones, specifications, and risk assessments.
- Documented market needs and customer requirements, ensuring alignment between system capabilities and client problem-solving.
- Key Achievement: Identified upsell opportunities resulting in a 15% revenue boost through the sale of value-added products.
Production Support Associate
JP Morgan Chase
12.2014 - 11.2019
- Conducted incident triage to assess severity and impact, effectively prioritizing and assigning tasks to the appropriate support teams.
- Led root cause analysis sessions and enacted preventive measures to proactively minimize future incidents.
- Developed and implemented incident management processes and procedures, enhancing the team's response efficiency and overall system resilience.
- Provided regular updates during incident resolution, and producing post-incident reports for analysis and improvement.
- Key achievement: Spearheaded the implementation of an efficient tool for issue reporting and communication, enhancing reliability and efficiency by 65%.
Education
Bachelor of Arts - Organizational Management
Wilmington University
Certified Scrum Product Owner -
Scrum Alliance
05.2001 -
Skills
Scrum methodology
Client communication
Strategic planning
Product development
Stakeholder relationship management
Jira Confluence Miro Figma
Timeline
Product Owner
Opensignal
08.2021 - 10.2023
Customer Success Analyst
Alkami Technology
11.2019 - 08.2021
Production Support Associate
JP Morgan Chase
12.2014 - 11.2019
Certified Scrum Product Owner -
Scrum Alliance
05.2001 -
Bachelor of Arts - Organizational Management
Wilmington University