Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability Drive, strategic planning, and effective communication.
Overview
14
14
years of professional experience
Work History
Sales Manager / Operations Manager
Guitar Center
Killeen Tx
05.2024 - Current
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Supervised operations staff and kept employees compliant with company policies and procedures.
Increased sales revenue by developing and implementing effective sales strategies.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Certified Flight Instructor
Contractor
Phoenix, AZ / Killeen, TX
04.2021 - Current
Improved student confidence and performance with thorough pre-flight briefings and post-flight debriefings, addressing specific areas for improvement.
Facilitated productive communication between students, instructors, and aircraft maintenance staff to promote a safe and effective training environment.
Increased overall flight safety by consistently enforcing strict adherence to FAA regulations during all instructional sessions.
Enhanced student pilot skills by implementing personalized training plans and progress tracking.
Pilot In Command
Contractor
United States Of America
02.2015 - Current
Enhanced flight safety by consistently performing thorough pre-flight checks and maintaining strict adherence to FAA regulations.
Reduced fuel consumption with optimized flight plans, contributing to cost savings for the airline.
Managed in-flight emergencies calmly and effectively, ensuring the safety of passengers and crew at all times.
Coordinated with air traffic controllers for safe navigation through controlled airspace, minimizing risks associated with congestion or inclement weather conditions.
Loan Officer
USAA Federal Savings Bank
Phoenix, AZ
03.2011 - 01.2015
Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Maintained strict confidentiality of bank records and client information.
Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Submitted loan applications to underwriter for verification and recommendations.
Heavy outbound sales calls to acquire new business
Education
Commercial Pilot / Flight Instructor Ce -
Westwind School of Aeronautics
03-2015
Bachelor of Science - Network Management LAN/WAN/CISCO
Arizona State University
Phoenix, AZ
05-2012
Skills
Culture Focused Training and Development
Sales associate training and goal based development on all metrics
Cycle Count and inventory management
Extensive green screen, spo, and other systems knowledge
Refined sales skills
Timeline
Sales Manager / Operations Manager
Guitar Center
05.2024 - Current
Certified Flight Instructor
Contractor
04.2021 - Current
Pilot In Command
Contractor
02.2015 - Current
Loan Officer
USAA Federal Savings Bank
03.2011 - 01.2015
Commercial Pilot / Flight Instructor Ce -
Westwind School of Aeronautics
Bachelor of Science - Network Management LAN/WAN/CISCO