Lane Mathis
Allen
Summary
Dynamic Team Lead with expertise in claims processing and workflow optimization. Proven ability to enhance efficiency, reduce resolution times, and improve customer satisfaction through strategic productivity enhancements. Skilled in team management, project execution, and fostering collaboration in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead
TheBest Claims Solutions
04.2020 - Current
- Led team initiatives to enhance claims processing efficiency and accuracy.
- Mentored junior staff on best practices in claims management and customer service.
- Implemented workflow improvements that reduced claim resolution time significantly.
- Analyzed performance metrics to identify areas for process optimization within the team.
- Led team of claims specialists to enhance operational efficiency and improve customer satisfaction.
- Developed training programs for new hires, fostering knowledge retention and skill advancement.
Service Advisor
Bob Tomes Ford
04.2018 - 04.2020
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing service issues.
- Optimized technician schedules through effective coordination of service appointments.
- Increased customer compliance by educating on vehicle maintenance requirements.
- Expedited warranty claim processes, improving turnaround time and customer satisfaction.
- Ensured timely vehicle maintenance by managing fleet operations and adhering to safety regulations.
Delivery Expert
Dominos Pizza Inc.
02.2016 - 03.2018
- Ensured customer satisfaction by coordinating timely and efficient deliveries.
- Trained new delivery personnel on safety protocols and package handling procedures.
- Maintained high hygiene standards while handling food orders for delivery.
- Managed cash transactions, ensuring accurate payment reporting and handling.
- Kept delivery vehicles clean, enhancing company brand image during operations.
- Coordinated on-time deliveries of goods, ensuring damage-free arrivals.
Education
No Degree - Computer Science
University of North Texas
Denton, TX01-2018
High School Diploma -
Arlington High School
Arlington, TX05-2015
Skills
- Strong attention to detail
- Skilled in resolving conflicts
- Client-centric approach
- Mentoring team members
- Productivity optimization
- Product quality evaluation
- Skilled in addressing customer complaints
- Operational efficiency management
- Strong interpersonal skills
- Effective client communication
Certification
- Licensed Adjuster - 5 years
- Certified Auto Damage Appraiser - 5 years
- Vale Estimatics Training - 2 years
Timeline
Team Lead
TheBest Claims Solutions
04.2020 - Current
Service Advisor
Bob Tomes Ford
04.2018 - 04.2020
Delivery Expert
Dominos Pizza Inc.
02.2016 - 03.2018
No Degree - Computer Science
University of North Texas
High School Diploma -
Arlington High School