Lane Miles
Agile Product Manager II
Austin
Summary
Dynamic professional with extensive experience in product development, market analysis, and lifecycle management. Proven ability to leverage cross-functional collaboration to drive product success while adapting to evolving market demands. Robust understanding of strategic planning and execution ensures alignment with business objectives and fosters sustainable growth. Committed to delivering innovative solutions that enhance competitive advantage and meet customer needs.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Agile Product Manager II
Farmers Insurance
11.2022 - 02.2025
- Lead strategic initiatives for Chat/Messaging platforms, enhancing agent experience and reducing contact volume
- Collaborate with business units to align technical solutions with strategic goals
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
Product Owner II
Farmers Insurance
04.2022 - 11.2022
- Overseeing multiple Operations workstreams to optimize Service Operations functions.
- Broke project into epics and implementable user stories.
- Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
- Interacted with internal stakeholders as voice of customer.
- Increased collaboration between departments with effective communication strategies and tools.
- Served as the primary liaison between technical teams, business units, and external partners during product development stages.
- Fostered a continuous improvement mindset within the team through regular reflection sessions and feedback loops.
Operations Execution Project Manager
Farmers Insurance
04.2021 - 04.2022
- Technical project manager for the Service Operations groups exploring net new technologies to drive effeciency.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identified plans and resources required to meet project goals and objectives.
Senior Operations Analyst
Farmers Insurance
09.2020 - 04.2021
- Responsible for Service Operations Chat routing and Chatbot strategies.
- Increased customer satisfaction levels with detailed performance monitoring and targeted improvements.
- Implemented effective risk management strategies, minimizing potential disruptions to operations and reducing financial impact.
- Managed multiple projects simultaneously while maintaining strict timelines and budgets for each initiative.
Commercial Strategic Analyst II (CX & Strategy)
Farmers Insurance
03.2019 - 09.2020
- Collaborated with cross-functional teams to develop data-driven solutions for complex business challenges and improved communication.
- Provided valuable insights into customer behavior patterns through detailed segmentation analysis, driving targeted marketing efforts.
- Contributed to the development of long-term business plans, supporting growth objectives and organizational success.
- Streamlined processes for increased efficiency by implementing strategic initiatives.
- Developed comprehensive reports to inform executive decision-making, leading to improved business strategies.
- Increased stakeholder satisfaction by presenting clear and concise analyses of industry trends and competitor performance.
- Produced detailed and relevant reports for use in making business decisions.
Incident Management/Business Continuity Planning
Farmers Insurance
10.2017 - 03.2019
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Supported supervisor and associated team members to maintain system functionality.
- Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
- Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions.
Workforce Management- Scheduling/RealTime
Farmers Insurance
12.2015 - 10.2017
- Optimized operational efficiency by analyzing and streamlining processes.
- Assessed operational performance to identify areas for improvement.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Actively participated in strategic planning meetings, contributing valuable input towards setting departmental objectives.
- Oversaw transition to new CRM system, minimizing downtime and data loss.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
Education
No Degree - Civil Engineering
Texas Tech University
Lubbock, TX 05.2001 -
No Degree - Accounting
SouthPlains Junior College
Levelland 05.2001 -
Skills
Product strategy development
Product strategy
Roadmap development
Project management
Critical thinking
Data-informed decision making
User and UX research
Stakeholder management
Product backlog management
Staff management
Team collaboration
Problem-solving aptitude
Certification
ABCP/Business Continuity/ Disaster Recovery Institute(Exp 12/19)
Timeline
Agile Product Manager II
Farmers Insurance
11.2022 - 02.2025
Product Owner II
Farmers Insurance
04.2022 - 11.2022
Operations Execution Project Manager
Farmers Insurance
04.2021 - 04.2022
Senior Operations Analyst
Farmers Insurance
09.2020 - 04.2021
Commercial Strategic Analyst II (CX & Strategy)
Farmers Insurance
03.2019 - 09.2020
Incident Management/Business Continuity Planning
Farmers Insurance
10.2017 - 03.2019
Workforce Management- Scheduling/RealTime
Farmers Insurance
12.2015 - 10.2017
No Degree - Civil Engineering
Texas Tech University
05.2001 -
No Degree - Accounting
SouthPlains Junior College
05.2001 -
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