Lane Nettles
Kelso
Summary
Dynamic and results-driven professional with extensive experience at Domino's Pizza Inc., excelling in customer service and performance tracking. Proven ability to enhance guest relations and maintain equipment functionality, ensuring a seamless experience. Skilled in time management and organizational tasks, consistently delivering high-quality service and fostering customer loyalty.
Overview
7
7
years of professional experience
Work History
Gym Associate
Planet Fitness
03.2023 - Current
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Enforced rules and held customers accountable for not following gym regulations.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Greeted customers and offered them assistance.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Promptly responded to all requests for assistance.
- Conducted locker room tours and provided information and directions.
- Managed check-in and check-out process of items.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Assisted customers with finding items and storing belongings.
Pizza Delivery Driver
Dominos Pizza Inc.
09.2022 - 03.2023
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Pizza Delivery Driver
Dominos Pizza Inc.
02.2020 - 09.2022
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
Customer Service Representative
Dominos Pizza Inc.
09.2018 - 01.2020
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma - Digital Technology And Culture
Washington State University
Vancouver, WA06-2027
High School Diploma -
Kingston High School
Kingston, WA06-2018
Skills
- Administrative tasks
- Nutrition counseling
- Facility cleaning
- Social media promotion
- Performance tracking
- Personal training
- Time management
- Organizational skills
- Guest relations
- Cleaning and sanitation
- Inventory and supply
- Equipment maintenance
- Guest services
- Housekeeping
- Client confidentiality
- Basic maintenance
- Customer service
Languages
English
Native or Bilingual
Timeline
Gym Associate
Planet Fitness
03.2023 - Current
Pizza Delivery Driver
Dominos Pizza Inc.
09.2022 - 03.2023
Pizza Delivery Driver
Dominos Pizza Inc.
02.2020 - 09.2022
Customer Service Representative
Dominos Pizza Inc.
09.2018 - 01.2020
High School Diploma - Digital Technology And Culture
Washington State University
High School Diploma -
Kingston High School