Lane Randall
Denver,CO
Summary
A self-motivated arts professional with expertise in enhancing patron experiences through exemplary customer service. Possesses the ability to think on feet in a decisive manner, remaining collected even in fast-paced environments. Excels at defusing and bringing levity to tense situations for the team, ensuring a smooth and enjoyable experience for both staff and patrons.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Counter/Show Lead
Denver Center for the Performing Arts
12.2021 - Current
- Responsible for managing Box Office procedures night of show, handling cash deposits, and acts as the main point of contact for Front of House staff.
- Provides prompt and concise service to a patron base of over 23,000 subscribers regarding accessibility needs, subscription benefits, and resolving escalated concerns.
- Provides professional services as a member of the VIP Ticketing team to both internal and external VIP patrons including Trustees, Executives, Department Directors, Company Management, Premium Subscribers, Corporate Sponsors, and others.
- Trains new agents in CRM Software, box office procedures, and best customer service practices.
Board of Directors, EDIA Committee Chair
Denver Philharmonic Orchestra
07.2023 - Current
- Manages the orchestra's community outreach programs and audience development, including youth programs and programs for the blind, disabled, and other marginalized communities. These efforts contributed to a 46% increase in audience size from 2022/23-2023/24 and saw over 1,200 new patrons purchase tickets during the season
- Consistently reviews the organization's EDIA and hiring practices to identify and correct problematic behaviors, ensuring equity for patrons, musicians, and staff.
- Collaborates with other board members to develop and execute monthly giving programs and fundraising events.
Admissions Ambassador/Office Assistant
Lamont School of Music, University of Denver
09.2021 - 06.2023
- Handled email and phone inquiries for the admissions office regarding applications, auditions, scholarships, and coursework for both graduate and undergraduate levels.
- Scheduled and led informative tours of facilities to prospective students and families, both in large groups and one-on-one.
Education
Bachelor of Arts - Music, Business Administration
University of Denver
Denver, CO06.2023
Associate of Arts - Music
Northwest College
Powell, WY05.2021
Associate of Applied Science - Music Technology
Northwest College
Powell, WY05.2021
Skills
- Motivational leadership
- Interpersonal communication
- Public speaking
- CRM Software - AudienceView Unlimited, Tessitura, Ludus
- Microsoft Office and Google Suite
- Employee and volunteer management
- Fundraising
- Donor relations
- Operations Management
- Collaborative Problem Solving
Certification
CBCA Leadership Arts Cohort, 2025
Timeline
Board of Directors, EDIA Committee Chair
Denver Philharmonic Orchestra
07.2023 - Current
Counter/Show Lead
Denver Center for the Performing Arts
12.2021 - Current
Admissions Ambassador/Office Assistant
Lamont School of Music, University of Denver
09.2021 - 06.2023
CBCA Leadership Arts Cohort, 2025
Bachelor of Arts - Music, Business Administration
University of Denver
Associate of Arts - Music
Northwest College
Associate of Applied Science - Music Technology
Northwest College
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