La Ne Scott
Harker Heights,TX
Summary
Resourceful Customer Success Manager known for productively and efficiently completing tasks. Specialize in relationship building, customer retention strategies, and problem-solving techniques. Excel in communication, empathy, and adaptability to ensure customer satisfaction and loyalty. Committed to leveraging these skills to support company growth and client success.
Overview
15
15
years of professional experience
Work History
Client Onboarding/Customer Success Manager
Steer formerly Mechanic Advisor
Boston, MA
06.2022 - 09.2022
- Provided customer onboarding and training to ensure successful product adoption.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Managed customer inquiries and complaints in a professional manner.
- Created reports outlining customer usage and retention metrics.
Customer Success Engineer
Tangent Computers, Inc
Burlingame, CA
04.2019 - 12.2021
- Developed workflow documentation to ensure proper use of the software by customers.
- Researched customer issues and developed solutions to resolve them quickly and effectively.
- Monitored customer usage data and provided insights on how they can improve performance.
- Generated reports on customer engagement metrics to track progress against goals.
- Maintained up-to-date knowledge of new features and functionality released for our software products.
- Collaborated with other departments such as Sales, Product Development, and Support to ensure a seamless experience for customers.
Inside Sales Representative
Tesla Motors
Fremont, CA
10.2018 - 01.2019
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Maintained detailed records of customer interactions, orders and account status updates.
- Followed up on pending orders and inquiries in a timely manner.
Sales Operations Manager
Epicor formerly MechanicNet
Pleasanton, CA
08.2007 - 10.2018
- Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
- Implemented process improvements to streamline operations and reduce costs.
- Created monthly reports tracking key performance indicators such as revenue goals and customer satisfaction ratings.
- Collaborated with other departments to ensure seamless coordination of activities across the organization.
- Provided guidance on product development initiatives based on customer feedback.
Education
Bachelor of Science - Marketing
University of Phoenix
Oakland08-2013
Skills
- Strategic Planning
- Client Relations
- Records Management
- Customer Retention
- CRM Software
Timeline
Client Onboarding/Customer Success Manager
Steer formerly Mechanic Advisor
06.2022 - 09.2022
Customer Success Engineer
Tangent Computers, Inc
04.2019 - 12.2021
Inside Sales Representative
Tesla Motors
10.2018 - 01.2019
Sales Operations Manager
Epicor formerly MechanicNet
08.2007 - 10.2018
Bachelor of Science - Marketing
University of Phoenix
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