Lane Splawn
Anderson,SC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Practice Manager II
Self Regional Health
Greenwood, SC
11.2023 - Current
- Coordinated and directed daily operations.
- Managed a staff of 21 employees (7 providers, 8 clinical support members and 6 front office members).
- Displayed effective leadership to promote teamwork, compliance, aid in staff's professional development and provide quality care to our patients.
- Performed hiring, training and development of staff.
- Oversaw budgeting, supply levels, ordering and building maintenance needs.
- Managed clinical staff schedule.
- Managed employee timecards and PTO.
- Performed weekly rounding with support staff and providers.
- Organized staff and provider meetings to review policies, procedures and standard work that needed to be updated or addressed.
- Provided monthly reports and stats to supervising director.
- Implemented practice and hospital policies and procedures.
- Enforced appropriate disciplinary action when necessary.
- Addressed patient complaints and concerns.
- Performed patient check-in, check-out and scheduling through the EPIC EHC system.
Practice Manager
Bon Secours St. Francis
Greenville, SC
02.2023 - 09.2023
- Coordinated and directed daily operations.
- Displayed effective leadership to promote teamwork, compliance, aid in staff's professional development and provide quality care to our patients.
- Performed hiring, training and development of staff.
- Increased practice "wRVU" and standard work goals within a short period of time.
- Oversaw supply levels, ordering and building maintenance needs.
- Managed clinical staff schedule.
- Managed employee timecards and PTO.
- Performed daily rounding with support staff and providers.
- Organized staff and provider meetings to review policies, procedures and standard work that needed to be updated or addressed.
- Provided weekly reports and stats to upper management via Zoom or in-person meetings.
- Implemented practice and hospital policies and procedures.
- Enforced appropriate disciplinary action when necessary.
- Addressed patient complaints and concerns.
- Performed patient check-in, check-out and scheduling through EPIC EHR system.
Director of Case Management/Practice Manager
Palmetto Physical Medicine
Anderson, SC
01.2017 - 12.2022
- Directed and trained highly qualified staff to manage time effectively while keeping patients content and comfortable.
- Coordinated aspects of patient care by cultivating, overseeing and managing team of 10.
- Collaborated with multidisciplinary team to establish record of comprehensive patient care plans.
- Defined and applied utilization review methods to guarantee conformance with medical coverage plans.
- Created effective, pragmatic training materials for new or current staff members.
- Created and implemented case management programs after analyzing quantitative data about patient intake and discharge.
- Consulted with staff on resolution of complex service issues.
- Completed annual assessments of team members to hold staff members accountable to case management objectives.
- Worked with operations management to optimize every aspect of patient care from clinical and administrative perspectives.
- Recruited, interviewed and hired staff.
- Responsible for running the morning and afternoon team meetings to address the schedule, patient progress, staff questions, insurance requirements for the schedule and to plan for any changes/tasks that needed to be made regarding those topics.
- Answered the phones, scheduled patient appointments and collected patient payments for care plans.
- Performed initial patient consultations and report of findings for care plan sign-ups ranging in cost of $500-$5000 or higher.
Case Manager
Palmetto Physical Medicine
Anderson, SC
03.2015 - 12.2016
- Performed initial patient consultations and report of findings for care plan sign-ups ranging in cost of $500-$5000 or higher.
- Completed weekly departments stats to be sent to the Operations Director at the end of each week.
- Reviewed treatment plans against individual goals and healthcare standards.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Assisted patients with eligibility for available benefits.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Transitioned clients to different providers based on progress or needs.
FLOW Manager
Palmetto Physical Medicine
Anderson, SC
09.2014 - 02.2015
- Greet all patients for their appointments.
- Organize each patient's in-office treatments with the schedule that was set up to ensure limited wait times
- Direct all patients throughout the clinic to the multiple providers that they were seeing each day.
- Ensure that all patients received every scheduled treatment for their appointments before they left.
- Confirm next appointment date and time for each patient.
- Answering the phones and directing calls to the schedulers.
Education
High School Diploma -
TL Hanna High School
Anderson, SC05.2004
Some College (No Degree) - Physical Education
Newberry College
NewberrySome College (No Degree) - English
Tri County Technical College
Pendleton, SCSome College (No Degree) - Secondary Education - English
Anderson University
Anderson, SCPhysical Therapy Aide Certification - Biology and Medical Terminology
Tri County Technical College
Pendleton, SCSkills
- Management: Team Building Leadership, hiring, training and development of staff of 15-21 team members
- Recognized by staff members for effective communications with patients, leading to their increased compliance and subsequent bottom-line benefits
- Supply inventory, ordering, building maintenance, maintaining budget
- Computer Skills: Excel, Power Point, clinical software, electronic medical records, EPIC EMR System
- Data Management: weekly stat accumulations for upper management
- Clinical Sales & Marketing
- Organizing staff schedule, PTO
- Operational Reporting
Timeline
Practice Manager II
Self Regional Health
11.2023 - Current
Practice Manager
Bon Secours St. Francis
02.2023 - 09.2023
Director of Case Management/Practice Manager
Palmetto Physical Medicine
01.2017 - 12.2022
Case Manager
Palmetto Physical Medicine
03.2015 - 12.2016
FLOW Manager
Palmetto Physical Medicine
09.2014 - 02.2015
High School Diploma -
TL Hanna High School
Some College (No Degree) - Physical Education
Newberry College
Some College (No Degree) - English
Tri County Technical College
Some College (No Degree) - Secondary Education - English
Anderson University
Physical Therapy Aide Certification - Biology and Medical Terminology
Tri County Technical College