Lanea Hightower
Watsonville,USA
Summary
Instructor with extensive experience at USDOT/TSI, specializing in safety training and classroom management. Demonstrated success in improving student engagement and performance through innovative instructional design and effective communication. Recognized for leadership in emergency response and conflict resolution, promoting a culture of safety and excellence in transit operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Instructor
USDOT/ TSI
Oklahoma City, OK
01.2024 - Current
- Company Overview: TSI Provides transit safety training for more than 30,000 students per year.
- Educated students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Provided training in critical transit topics including but not limited to, safety, security, ethics, on time performance, accident investigation and conflict resolution.
- Collaborated with other instructors to develop innovative approaches to learning.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Recorded daily attendance to maintain accurate and complete records.
- Leveraged technology and provided instructional materials to facilitate active learning.
- I approach students and engage in conversation through the use of effective interpersonal and people skills.
- TSI Provides transit safety training for more than 30,000 students per year.
Transit Supervisor
Santa Cruz Met
Santa Cruz, CA
06.2015 - Current
- Effective and efficient scheduling, dispatching, and routing of buses to boost efficiency in transit operations.
- Addressed emergencies involving passengers’ drivers with prompt and effective responses.
- Monitored and enforced policies and procedures for seamless transit operations.
- Ensured compliance with safety protocols among personnel.
- Coordinated daily operations of the transit system to improve service quality.
- Evaluated employee performance regularly to uphold safety standards.
- Oversaw departmental scheduling to ensure adequate shift coverage.
- Utilized strong interpersonal skills to engage with customers and address their needs.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, procedures and operating Transit Vehicles.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised a team of over 100 bus operators per day.
- Ensured Road supervisors are making sure the routes are clear and safe for buses.
- Responded to accidents involving transit vehicles, incidents pertaining to passengers, and created detours for buses to safely resume routing.
- Investigated and documented reports for accidents or incidents related to transit accidents and incidents, to be used in litigation and Union review boards.
- Worked effectively in team environments to make the workplace more productive.
- Applied disciplinary actions when necessary for bus operators.
- Used and utilized two-way radio to communicate with Operations, and Operators.
Education
High School Diploma -
Greeley Central High School
Greeley, CO05.2009
Some College (No Degree) - Logistics Management
Southern New Hampshire University
Hooksett, NHAssociate of Science - Sociology
Cabrillo College
Aptos, CASkills
- Classroom management
- Instructional design
- Emergency response
- Policy enforcement
- Scheduling optimization
- Customer service
- Team leadership
- Conflict resolution
- Effective communication
- Coaching and mentoring
- Problem-solving
- Training and development
- Multitasking
- Telephone etiquette
- Decision-making
- Organization and time management
- Task prioritization
- Public speaking
- Dependability and responsibility
- Performance evaluation
- Safety training
Certification
- TSI/USDOT Instructor, Transportation Safety Institute, 2024
- Valid CDL Class B
- Valid VTT
Accomplishments
- Letters of Accommodation for Safety (4)
- TSI/USDOT (Transportation Safety Institute) Instructor 2024
- Supervisor Certification 1 and 2 through Cabrillo Community College
- ADA Sensitivity Training- 2015 through Present
References
References available upon request.
Timeline
Instructor
USDOT/ TSI
01.2024 - Current
Transit Supervisor
Santa Cruz Met
06.2015 - Current
High School Diploma -
Greeley Central High School
Some College (No Degree) - Logistics Management
Southern New Hampshire University
Associate of Science - Sociology
Cabrillo College
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