Lanee Rich
Chicago,IL
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Reliable House keeper dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
6
6
years of professional experience
Work History
Head House Cleaner
Alicia's Cleaning Services
01.2018 - Current
- Enhanced client satisfaction by meticulously cleaning and maintaining residential and commercial properties.
- Streamlined workflow for house cleaning teams, resulting in improved efficiency and time management.
- Trained new staff members on proper cleaning techniques, ensuring consistent quality across all projects.
- Conducted regular inspections of cleaned properties to maintain high standards and address any issues promptly.
- Developed customized cleaning plans for clients with specific requirements or preferences.
- Collaborated with team members to complete large-scale projects within tight deadlines while maintaining exceptional quality.
- Maintained detailed records of completed tasks to track progress and ensure timely completion of all assigned duties.
- Resolved customer complaints or concerns quickly and professionally, preserving positive relationships with clients.
- Consistently exceeded client expectations through diligent work ethic and dedication to providing top-notch service.
- Instituted safety protocols for the use of chemicals and equipment, minimizing accidents or damage to property.
- Managed inventory of supplies effectively, preventing shortages while controlling costs through strategic purchasing decisions.
- Supported growth in company revenue by upselling additional services whenever appropriate opportunities arose.
- Fostered a positive work environment among team members, leading to increased morale and productivity.
Shift Leader
WENZAK WENDY'S
03.2019 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Shift Leader in Training
Marcus Theaters
05.2019 - 03.2022
- Enhanced team performance by implementing efficient workflow processes and closely monitoring progress.
- Assisted in the development of training materials for new shift leaders to ensure consistency in operations.
- Maintained a safe and clean working environment, adhering to company policies and safety protocols.
- Managed inventory levels with accurate record-keeping and timely ordering, reducing waste and optimizing stock levels.
- Promoted excellent customer service among team members, resulting in increased customer satisfaction ratings.
- Provided clear communication between management and staff, fostering a positive work atmosphere.
- Resolved conflicts among employees professionally and efficiently, maintaining a harmonious work environment.
- Trained new employees on daily tasks, company policies, and customer service expectations, ensuring their successful integration into the team.
- Collaborated with other shift leaders to identify areas for improvement and implement necessary changes for better operational efficiency.
- Evaluated employee performance regularly, providing constructive feedback to support professional growth.
Education
High School Diploma -
Heyworth High School
Heyworth, IL05.2021
Skills
- Interpersonal skills
- Deep cleaning expertise
- Stress tolerance
- Positive attitude
- Customer service orientation
- Inventory management
- Efficient time management
- Staff training and development
- Reliability and punctuality
- Professional appearance
- Proper chemical handling
- Energy and stamina
- Multitasking capabilities
- Equipment maintenance
- Effective communication
- Quality control
- Attention to detail
- Team leadership
- Health and safety compliance
- Work prioritization
- Problem-solving abilities
- Conflict resolution
- Self-motivation
- Strong organizational skills
- Knowledge of cleaning products
- Adaptability and flexibility
- Active listening
- Cleaning Techniques
- Restroom Detailing
- Window Cleaning
- Residential Cleaning
- Supply Inventory Management
- Guest Relations
- Customer Service
- Laundry Management
- Folding Clean Laundry
- Cleaning and Organizing Abilities
- Mopping and Sweeping
- Resident Support
- Vacuuming
- Ceiling Fan Cleaning
- Physically Strong
- Fluent in English
- Exceptional Communicator
- Cleaning Bathrooms
- Interior and Exterior Cleaning
- Excellent Oral and Written Communication
- Sorting and Washing Laundry
- Teamwork
- Housekeeping
- Ordering Cleaning Supplies
- Customer Service-Focused
Timeline
Shift Leader in Training
Marcus Theaters
05.2019 - 03.2022
Shift Leader
WENZAK WENDY'S
03.2019 - 06.2022
Head House Cleaner
Alicia's Cleaning Services
01.2018 - Current
High School Diploma -
Heyworth High School
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