La Neek A Jones
Yeadon,PA
Summary
Experienced fraud investigator with a strong background in financial crime prevention, customer advocacy, and risk mitigation. Known for my ability to analyze complex cases, identify fraud patterns, and build strong relationships with both customers and law enforcement. I thrive in high-pressure environments, using my problem-solving skills to navigate challenging situations while ensuring compliance with regulations. A dedicated team player who enjoys mentoring colleagues and fostering a collaborative work environment. Passionate about protecting customers, strengthening financial security, and bringing innovative solutions to every challenge I face.
Overview
16
16
years of professional experience
Work History
External Fraud Investigations Financial Crimes Associate
Wells Fargo
Philadelphia, PA
03.2018 - Current
- Conduct thorough investigations into various types of fraud, including but not limited to counterfeit checks, forged signatures/endorsements, altered and worthless checks, BEC fraud, identity theft, loan application misrepresentation, unauthorized debit/credit card transactions, ACH and wire fraud, online/phone transfer fraud, false claims, and elder financial exploitation.
- Utilize sound judgment and financial investigative techniques to collect, analyze, and interpret evidence to accurately assess fraud cases.
- Proficient in using multiple internal research systems, as well as external platforms such as Google, Facebook, Instagram, and LexisNexis, to gather intelligence and identify fraudulent activity.
- Analyze information across platforms to make informed decisions, mitigate losses, and identify both suspects and victims.
- Prepare and file Suspicious Activity Reports (SARs) in compliance with regulatory requirements and FINCEN guidelines, ensuring adherence to strict deadlines.
- Collaborate with state, local, and federal law enforcement agencies to aid in monetary recovery efforts on behalf of the bank.
- Manage complex and high-value fraud cases in a fast-paced, high-demand environment.
- Act as a Subject Matter Expert (SME) by training and mentoring less experienced team members and supporting new employee onboarding.
- Identify emerging fraud trends, report findings promptly, and escalate significant threats to management as necessary.
International Banking Client Service Consultant
Wells Fargo
Philadelphia, PA
11.2011 - 03.2018
- Process international banking products, services, and related functions in compliance with applicable regulations, policies, and procedures.
- Conduct compliance audits to ensure operations adhere to all contract requirements and regulatory standards.
- Benchmark international accounts, foster teamwork and partnerships, and implement progressive changes to enhance operational efficiency.
- Research emerging banking trends and best practices to maintain expertise in international banking services.
- Develop engagement deliverables, research reports, and other materials to ensure wire payments meet stringent Anti-Money Laundering (AML) and Office of Foreign Assets Control (OFAC) compliance requirements.
- Coordinate with U.S. bankers and credit underwriters to assist overseas-based international bankers in executing and managing credit facilities.
- Support bankers, treasury management officers, and product partners in generating new business opportunities with prospects and clients.
- Act as a Subject Matter Expert (SME), supporting new employee training and mentoring less experienced representatives daily.
Overdraft Collections Collector
Wells Fargo
Chester, PA
03.2010 - 09.2011
- Assist delinquent customers by providing solutions to bring credit card, student loan, personal line and loan, direct auto, retail services, and deposit accounts up-to-date.
- Handle inbound and outbound calls using an auto-dialer system to engage with customers regarding overdue accounts.
- Communicate with overdrawn deposit customers via telephone, letters, and notices to help restore account balances.
- Ensure compliance with operational policies and state and federal regulations governing collection practices.
- Serve as the primary point of contact for customers, assessing their financial situation and identifying solutions to resolve delinquencies.
- Perform account maintenance through the bank’s core processing system as needed.
- Execute weekly charge-off routines, process external collection agency statements, and prepare reports.
- Participate in training sessions provided by creditors or third-party vendors to stay updated on new collection techniques and best practices.
Home Equity Solutions Loan Service Specialist II
Wells Fargo
Philadelphia, PA
02.2009 - 03.2010
- Evaluate customer hardships to recommend solutions for maintaining homeownership, including HAMP, proprietary modifications, and repayment plans.
- Review borrower financial situations and, when modification options are not viable, discuss liquidation options such as short sales and deed-in-lieu agreements.
- Identify, maintain, track, and log requested documentation for loan modification reviews to ensure compliance with regulatory guidelines.
- Communicate loan modification decisions, status updates, available workout options, timelines, and borrower obligations with customers and agencies.
- Maintain accurate documentation on all PEL/HEL accounts to support reporting and compliance requirements.
- Assist the Collections Department in identifying solutions to reduce delinquent account balances.
- Plan, organize, and lead projects that support departmental goals and objectives.
- Handle agency calls regarding potential and currently enrolled accounts in the Consumer Credit Counseling Services Program.
- Serve as a liaison between impacted departments to ensure clear communication and accurate reporting.
- Process and distribute delinquency notices and hardship program enrollment letters to customers.
- Set up and service credit card accounts enrolled in the Consumer Credit Counseling Services and Hardship Programs.
01.2009
Education
Bachelor of Science - Psychology
LaSalle University
Philadelphia, PA01.2017
Bachelor of Science - Psychology
West Chester University
West Chester, PA01.2012
Skills
- Fraud Detection & Prevention: “ Experienced in identifying fraudulent activities by analyzing transactional data, monitoring patterns, and implementing effective risk mitigation strategies
- Investigative Techniques: “ Skilled in conducting in-depth investigations, gathering evidence, and utilizing various research tools to uncover fraudulent behavior and financial crimes
- Analytical & Problem-Solving Skills; “ Strong ability to assess complex fraud cases, identify key risk indicators, and develop solutions to prevent future occurrences
- Banking Operations & Compliance: “ Comprehensive understanding of banking regulations, financial procedures, and compliance requirements related to fraud prevention and risk management
- Decision-Making & Risk Assessment: “ Adept at making informed decisions based on thorough analysis, assessing potential risks, and ensuring regulatory compliance
- Effective Communication & Reporting: “ Proficient in preparing detailed investigative reports, presenting findings to stakeholders, and communicating effectively with law enforcement or legal teams
- Telephone & Email Etiquette: “ Professional approach in handling sensitive fraud-related inquiries, collaborating with internal teams, and interacting with customers or external agencies
Timeline
External Fraud Investigations Financial Crimes Associate
Wells Fargo
03.2018 - Current
International Banking Client Service Consultant
Wells Fargo
11.2011 - 03.2018
Overdraft Collections Collector
Wells Fargo
03.2010 - 09.2011
Home Equity Solutions Loan Service Specialist II
Wells Fargo
02.2009 - 03.2010
01.2009
Bachelor of Science - Psychology
LaSalle University
Bachelor of Science - Psychology
West Chester University