Laneicha Fountain
Chicago,Illinois
Summary
Customer-centric sales and service professional with a proven ability to enhance customer satisfaction, drive sales, and foster strong client relationships. Adept at resolving complex issues, managing projects, and leading teams to exceed expectations. Seeking a role to apply my expertise in delivering outstanding customer service and achieving sales excellence.
Overview
10
10
years of professional experience
Work History
Overnight Team Member
Hotel Team Member
Chicago, IL
07.2020 - Current
- Deliver exceptional service to clients by providing attentive pet care, including supervision, feeding, and medication administration.
- Address Client inquiries and concerns with professionalism through front desk interactions, email, and phone.
- Ensure facility cleanliness and upkeep, contributing to positive and welcoming environment for pets and owners.
- Collected, arranged, and input information into database system.
Client Advocate/Research - Remote
Dovenmuehle Mortgage, Inc.
Lake Zurich, IL
10.2020 - 08.2024
- Managed approximately 30 incoming calls and emails per day from Clients.
- Process RESPA letters using LPS MSP system and MS Word Mail Merge, ensuring timely and accurate communication.
- Manage multiple projects and deadlines simultaneously, demonstrating exceptional organizational and multitasking skills.
- Liaise with vendors and servicing departments to coordinate information and maintain seamless client interactions
Application Support Representative/Collections Lead
Enova International
Chicago, IL
08.2018 - 10.2020
- Maintain high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Surpassed sales targets by 36% for four consecutive quarters, demonstrating a strong ability to drive revenue while maintaining high levels of customer satisfaction.
- Implemented selling strategies that enhanced customer engagement and retention.
Sales Associate/Lancôme Counter Manager
Macys Department Store
Chicago, Illinois
07.2014 - 08.2018
- Exceed sales goals by 60% through targeted promotions and exceptional customer service, growing the client base by 40% through referrals.
- Collaborated with the Department Manager to plan and execute special events, adapting schedules and inventory to meet customer needs.
- Cultivate strong relationships with vendors and customers, driving sales and fostering brand loyalty.
- Recruited, trained, and developed staff on customer service excellence, product knowledge, and productivity objectives.
Education
Associate of Applied Science - Business Administration
Prairie State College
Chicago Heights, IL05.2009
Skills
- Strong teamwork
- Workplace Safety
- Reliability and punctuality
- Motivation and Initiative
Timeline
Client Advocate/Research - Remote
Dovenmuehle Mortgage, Inc.
10.2020 - 08.2024
Overnight Team Member
Hotel Team Member
07.2020 - Current
Application Support Representative/Collections Lead
Enova International
08.2018 - 10.2020
Sales Associate/Lancôme Counter Manager
Macys Department Store
07.2014 - 08.2018
Associate of Applied Science - Business Administration
Prairie State College