Laneicha Fountain
Chicago,Illinois
Summary
Customer-centric sales and service professional with a proven ability to enhance customer satisfaction, drive sales, and foster strong client relationships. Adept at resolving complex issues, managing projects, and leading teams to exceed expectations. Seeking a role to apply my expertise in delivering outstanding customer service and achieving sales excellence.
Overview
10
10
years of professional experience
Work History
Overnight Team Member
Hotel Team Member
07.2020 - Current
- Deliver exceptional service to clients by providing attentive pet care, including supervision, feeding, and medication administration.
- Address Client inquiries and concerns with professionalism through front desk interactions, email, and phone.
- Ensure facility cleanliness and upkeep, contributing to positive and welcoming environment for pets and owners.
- Collected, arranged, and input information into database system.
Client Advocate/Research - Remote
Dovenmuehle Mortgage, Inc.
10.2020 - 08.2024
- Managed approximately 30 incoming calls and emails per day from Clients.
- Process RESPA letters using LPS MSP system and MS Word Mail Merge, ensuring timely and accurate communication.
- Manage multiple projects and deadlines simultaneously, demonstrating exceptional organizational and multitasking skills.
- Liaise with vendors and servicing departments to coordinate information and maintain seamless client interactions
Application Support Representative/Collections Lead
Enova International
08.2018 - 10.2020
- Maintain high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Surpassed sales targets by 36% for four consecutive quarters, demonstrating a strong ability to drive revenue while maintaining high levels of customer satisfaction.
- Implemented selling strategies that enhanced customer engagement and retention.
Sales Associate/Lancôme Counter Manager
Macys Department Store
07.2014 - 08.2018
- Exceed sales goals by 60% through targeted promotions and exceptional customer service, growing the client base by 40% through referrals.
- Collaborated with the Department Manager to plan and execute special events, adapting schedules and inventory to meet customer needs.
- Cultivate strong relationships with vendors and customers, driving sales and fostering brand loyalty.
- Recruited, trained, and developed staff on customer service excellence, product knowledge, and productivity objectives.
Education
Associate of Applied Science - Business Administration
Prairie State College
Chicago Heights, IL05.2009
Skills
- Strong teamwork
- Workplace Safety
- Reliability and punctuality
- Motivation and Initiative
Timeline
Client Advocate/Research - Remote
Dovenmuehle Mortgage, Inc.
10.2020 - 08.2024
Overnight Team Member
Hotel Team Member
07.2020 - Current
Application Support Representative/Collections Lead
Enova International
08.2018 - 10.2020
Sales Associate/Lancôme Counter Manager
Macys Department Store
07.2014 - 08.2018
Associate of Applied Science - Business Administration
Prairie State College
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