Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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Laneigh Fields Steverson

Columbia,SC

Summary

Dynamic and results-driven professional with a proven track record at DHL Express, excelling in timely package delivery and exceptional customer service. Skilled in problem-solving and delivery management, I foster strong client relationships and enhance operational efficiency, ensuring a seamless experience for customers while maintaining high standards of service.

Overview

7
7
years of professional experience

Work History

Sales Associate

Rainbow Clothing Store
01.2018 - 06.2020
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Supervisor

Residence Inn Marriott
02.2015 - 09.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Frequently inspected production area to verify proper equipment operation.
  • Gathered, organized and input information into digital database.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Created and managed project plans, timelines and budgets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Housekeeping Executive

Hilton Garden Inn Hotel
01.2013 - 01.2015

Education

Columbia High School
Columbia Sc
05.2008

Skills

  • Empathy
  • Problem solving
  • Interpersonal skills
  • Excellent driving skills
  • Delivery and pickup
  • Package pickup and delivery
  • Customer service
  • Delivery management
  • Problem-solving
  • Working independently

Accomplishments

Awarded a permanent position

Received a job promotion

Developed a new project

Earned employee of the month

Computer skills

Managed and mentored a team for over 7 years

Personal Information

Timeline

Sales Associate

Rainbow Clothing Store
01.2018 - 06.2020

Supervisor

Residence Inn Marriott
02.2015 - 09.2019

Housekeeping Executive

Hilton Garden Inn Hotel
01.2013 - 01.2015

Columbia High School

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Laneigh Fields Steverson