Summary
Overview
Work History
Education
Skills
Timeline
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Laneika Cole

Mooresville,NC

Summary

Determined, hard worker looking to have a successful career in the culinary industry.

Overview

10
10
years of professional experience

Work History

Flight Attendant

American Airlines
03.2022 - Current
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Appointment Scheduler

Collin Bryan Construction
06.2020 - 06.2021
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Established and maintained client rapport by utilizing quality customer service.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Addressed client inquiries and updated database information.
  • Made 50-100 phone calls daily to establish first contact with potential customers and set meetings with salespeople.
  • Entered daily data in computer systems and documented office activities.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.

Crew Scheduler

Envoy Air
10.2019 - 12.2020
  • Successfully schedule, reschedule, and reassign flight attendants for open sequences and send messages through DECS or phone call for contacting about trips
  • Organize number of reserves for same day open sequences that arise and maintain order of calling
  • Understand, adhere, and comprehend to contractual agreement for flight attendants
  • Remove flight attendants from assignment for calling in
  • Manage flights for any mis-connections
  • Answer phone calls from flight attendants regarding any concerns
  • Monitor assignment sign in for all flight attendants and make contact if not signed in
  • Use DECS/SABRE/RES to look up flights, schedules, deadheads, standbys, etc
  • Complete log for delays detailing reasons

Alternate, Inflight of

Envoy Air
05.2019 - 10.2019
  • Complete morning and afternoon reports for inflight office
  • Answer and help all flight attendant questions and concerns
  • Gather and forward all necessary paperwork for IOD's, overpayments, etcetera to proper department
  • Multitask by answering all phone calls and check all messages in inflight office
  • Hold flight attendants accountable for tablets, card readers, mophie cases, and IPMs. Help out and fill out proper paperwork with any issues that arise with these items
  • Compose and send emails to proper persons for any forwarded paperwork or issues that arise
  • Use Sabre on daily bases for any issues or solutions that arise with flight attendants
  • Complete forms for Crew ID Replacements for lost/stolen/damaged IDs
  • Reset passwords and update contact information for flight attendants via RES and DECS.

Flight Attendant

Envoy Air
03.2018 - 05.2019
  • Greet passengers as they enter aircraft and show them to their seats
  • Answer passengers’ questions and provide solutions to issues when they arise during flights
  • Explain and demonstrate safety and emergency procedures to passengers prior to takeoff
  • Inspect interior of aircraft prior to, during and after flights to make sure emergency equipment was in place and no personal items were left behind
  • Serve beverages and food items and answer questions about such offerings to passengers during flights
  • Comply with all airline and federal aviation regulations to ensure complete safety and security procedures are met
  • Maintain friendly, positive attitude when dealing with distressed passengers
  • Supervise unaccompanied minors during flights

Shift Lead

Top Golf
12.2015 - 05.2018
  • Present menus to patrons and answer questions about menu items, making recommendations upon request in a 2,000+ seat restaurant.
  • Write patrons' food orders on slips, memorize orders, or enter orders into Point of Sale terminal for transmittal to kitchen staff.
  • Daily primary point of contact for shift preparation.
  • Handle 400+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention. 
  • Coached 20 new employees in customer service script recitation, conflict resolution, and data entry practices.

Server/ Bartender

Country Club of Roswell
07.2016 - 01.2017
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Maintained complete knowledge of the clubs menu, including daily specials.
  • Set dining tables according to type of event and service standards.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

Customer Service Technical Support

Concentrix DBA Apple Call Center
07.2015 - 11.2016
  • Researched issues on various IOS systems to resolve complaints, answer inquiries, and outline resolution progress.
  • Prepare evaluations for software or hardware and recommend improvements or upgrades or resolutions.
  • Use logic and reasoning to identify the strengths and weaknesses alternative solutions, conclusions, or approaches to problems.
  • Maintain composure and patience in face of difficult customer situations.
  • Achieve consistent high rankings in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings.

Education

Bachelor of Science - Healthcare Management

Herzing University
2013

Skills

  • Positive Attitude
  • Creative
  • Innovative
  • Analytical Thinking
  • Decisive
  • Well Organized
  • Strong Communication Skills
  • Problem Solving
  • Teamwork
  • Sabre/DECS/RES
  • Time Management
  • Engaging Personality
  • Takes ownership
  • Scheduling

Timeline

Flight Attendant

American Airlines
03.2022 - Current

Appointment Scheduler

Collin Bryan Construction
06.2020 - 06.2021

Crew Scheduler

Envoy Air
10.2019 - 12.2020

Alternate, Inflight of

Envoy Air
05.2019 - 10.2019

Flight Attendant

Envoy Air
03.2018 - 05.2019

Server/ Bartender

Country Club of Roswell
07.2016 - 01.2017

Shift Lead

Top Golf
12.2015 - 05.2018

Customer Service Technical Support

Concentrix DBA Apple Call Center
07.2015 - 11.2016

Bachelor of Science - Healthcare Management

Herzing University

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Laneika Cole