Laneisha Faggart
Concord,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Admission’s Processor
Cabarrus College of Health Sciences
07.2022 - Current
- Process incoming applications
- Evaluate and process transcripts, forms, and other required
- Provided customer service to prospective applicants, employees, and other individuals
- Ensuring that each individual understands the application process and program requirements
- Handling incoming mail and outgoing documents
- Working with Admissions team to ensure quality customer service while moving each individual through the recruitment funnel
- Partaking in different committees to ensure growth and development for the organization financially and socially.
Support Staff
Cabarrus Health Alliance
11.2021 - 06.2022
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
- Properly and effective allocated executive tasks and managed complex Calendars and administrative functions
- Assisting Cabarrus Health Alliance admin with supporting Cabarrus County school Covid program
- Conduct covid testing and assist school nurses with completing daily tasks
- Engaging in orientation for other support staff, completing tasks that may include faxing, emailing, calling and evaluating other individuals
- Conducting mass vision screenings at schools
- Communicating with other school personnel, parents, and employees of the Health Alliance
- Supports and assists the school nurse, providing student and parent outreach and education, conducting case investigation and contact tracing, monitoring for clusters, filing, making and returning phone calls and emails, managing traffic in the health office, performing record checks for immunization compliance, COVID testing coordination, performing vision screenings, supports school administrative team with COVID related tasks, experience working on a computer/in computer programs, experience working with the public, experience in medical setting, Flexibility, ability to work independently as well as within a team, Good decision-making skills, strong written and oral communication skills, willingness to learn, comfortable learning new technology.
Regional Finance, Account Executive
09.2021 - 11.2021
- Evaluating personal loan applications
- Compiling spreadsheets for various projects
- Maintaining schedules and events for supervisors and agents
- Verify and complete required documentation and reports daily
- Composed company memos for various organizations
- Processed purchase card payments for varying office needs
- Provide exceptional service to all customers
- Assist customers via phone, e-mail and/or fax with inquiries
- Underwriting personal loans, filing customer information, collecting payments, calling customers to review applications or collect monthly payments, selling insurances for loan coverages and auto roadside assistance
- Provide exceptional service to all customers
- Process credit loan applications and use product knowledge to present loan solutions to current and potential customers
- Maintain office cash with accuracy and proper security
- Grow account volume through good judgment and effective customer solicitations in the branch and by telephone
- Minimize delinquent debt through calling customers and collecting on past-due accounts
- Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy, transport money and deposits to and from bank, other duties as assigned by leadership.
Outreach Specialist
Pulmonary
07.2019 - 09.2021
- Provide calendar management by scheduling all appointments
- Directly handled email correspondence
- Calculated and compared costs for required service contracts to achieve maximum value
- Process various incoming and outgoing documents
- Entered data all enter in excel tracker
- Handling incoming and outgoing calls
- Handling incoming and outgoing calls, scheduling patients for specialty appointments, transferring calls to necessary locations, speaking with other companies in regard to mutual patients, scheduling referrals, helping insurance companies obtain prior authorization.
Loan Documentation Specialist
Wells Fargo
01.2020 - 07.2021
- Working in the, command center to review and analyze denied loans
- Conducting research to further support why a loan was denied or why the loan should be approved
- Researching tax documentation, payroll, and employee information submitted to the bank to support customer’s loan application
- Completing notes for other employees to review and letters of explanation to the customer., Reviewing and documenting small business PPP loans
- Verifying information submitted on loan application, calculating eligible loan amount, deciding whether loan is approved or denied, searching for missing business information, and documenting loan information and decision in excel spreadsheet.
Research Analyst
Wells Fargo
01.2020 - 01.2021
Office Administrative/ Business Assistant
Atrium Health
01.2016 - 01.2021
- Taking incoming calls to discuss our patient care and plans; use consultative sales skills in order to acquire new patients; ability to understand complex health care reform concepts and client programs and be able to clearly and objectively communicate these to the caller and patients; follow all applicable HIPPA and privacy regulations; comply with state sales, marketing and enrollment guidelines as applicable; comply with performance standards for work quality, work efficiency, attendance, and schedule adherence; perform outbound calls for lead generation, member outreach; process payroll for 20 employees; update attendance and schedule time-sheet for employees
- Process billing and submit it to Medicaid.
Patient Services Specialist
Kannapolis Internal Medicine
07.2017 - 07.2019
- Checking-out patients, collecting copays, changing/updating insurances in IDX, Scanning Insurance cards and HIPAA agreements, scheduling and rescheduling appointments
- Performing all task in the referrals department, calling specialty offices to schedule patients, completing pre-certifications, calling patients to notify them with date of their appointments, completing transfer of cares, faxing patient information to insurance companies and other offices
- Handling deposits and recording bank data at least once a week
- Filing encounters and bank receipts in an appropriate filing location.
Assistant to the CEO
Motivational Care
02.2015 - 07.2017
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created expense reports, budgets, and filing systems for management team.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
Education
High School Diploma -
JM Robinson High School
Concord, NC06.2014
Bachelor’s - Psychology And Human Services
Montreat College
05.2023
Associate - Science and Medical Assisting
Cabarrus College of Health Sciences
Concord05.2017
Skills
- Data File Transferring
- Employee Training
- Specifications Verification
- Efficient Routing
- Supply Ordering
- Maintaining Clean Work Areas
- Sorting and Packaging
- Attention to Detail
- Research Proficiency
- Teamwork and Collaboration
- Work Order Review
- Personnel Records
- Critical Thinking
- Records Management
- Correcting Errors
- Document Control
- Credit History Review
- Customer Accounts Management
- ICD-10 (International Classification of Disease Systems)
- Loan Document Validation
- Credit Background Checks
- Loan Status Maintenance
- Reading Comprehension
- Data Entry
- Organize Supplies
- Project Design
- Information Protection
- Recordkeeping Expertise
Timeline
Admission’s Processor
Cabarrus College of Health Sciences
07.2022 - Current
Support Staff
Cabarrus Health Alliance
11.2021 - 06.2022
Regional Finance, Account Executive
09.2021 - 11.2021
Loan Documentation Specialist
Wells Fargo
01.2020 - 07.2021
Research Analyst
Wells Fargo
01.2020 - 01.2021
Outreach Specialist
Pulmonary
07.2019 - 09.2021
Patient Services Specialist
Kannapolis Internal Medicine
07.2017 - 07.2019
Office Administrative/ Business Assistant
Atrium Health
01.2016 - 01.2021
Assistant to the CEO
Motivational Care
02.2015 - 07.2017
High School Diploma -
JM Robinson High School
Bachelor’s - Psychology And Human Services
Montreat College
Associate - Science and Medical Assisting
Cabarrus College of Health Sciences
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