Laneisha Green
Princeton,Tx
Summary
Accomplished and energetic with solid history of achievement in vast customers skills.
Motivated leader with strong organizational and prioritization abilities. Areas of expertise
Includes strong written and oral communication skills, problem-solving, team player, management skills, good decision making skills
Overview
10
10
years of professional experience
Work History
Stage Account Manager
Santander Consumer USA
Lewisville, Tx
05.2011 - 10.2016
- Handle collections calls through inbound and outbound calls in accordance with all state and federal laws inclusive
- Handles skip trace and repossession activity on pre charge off accounts and made effective use of Prime Time calling periods
- Ensures that all accounts in the calling queue are worked according to business strategy
- Independently evaluates each loan and determines the best course of action for the customer in resolving the problem permanently and negotiates with the customer on repayment schedules, deferrals and write- offs
- Met monthly standards and expectations for potential losses, delinquency, charge-offs, repossessions, and clearing ratios
- Successfully utilizes all collection tools provided by management, including, but not limited to, extensions, hardship modifications, reinstatements, and repair claims to make the best business decisions.
Customer Service Representative/Review loans
Bank Of America
Plano, TX
03.2009 - 06.2010
- Use computers for various applications, such as database management or word processing
- Processed application for new and old customers for new loans
- Processed loans application for new and existing customers
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as action taken
- Responsible for providing customers with information about their home loans through phone or emails
- Educating customers about refinancing, home equity line of credit, short sells and providing customers with the best solution that would meet their needs
- Able to handle 3 or more chats at a time while providing customers with excellent service about their home loan
- Ability to define problems and collect data
- Evaluating credit worthiness by processing loans and documentation
- Review applications to determine financial eligibility and feasibility of granting loans
- Review credit analysis on each loan application
Help desk
Terminix
Lewisville, TX
02.2008 - 01.2009
- Use computers for various applications, such as database management or word processing
- Handled very busy call volume from potential customer wanting to know information about our services, process orders and set up appointments for technician educating customers about our pest products and finding the best solution for their needs
- Contact the branch manager to make sure that all customers orders have been started and has been completed responsible for creating spreadsheets and documents to keep up with all sales reps orders.
Account Manager Support/Billing Specialist
AT&T
Dallas, TX
12.2006 - 02.2008
- Researched billing history, made credit adjustments, created, spreadsheets for special projects, processed orders for our sales reps and technician through inbound calls
- Set customer’s orders for service such as phone, Internet, and cable troubleshooting orders if customer is having a problem
- Handled escalated customer service issues
- Arrange for debt repayment or establish repayment schedules, based on customers financial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Remarketing Specialist/ Account Manager
MarineOne Acceptance
- Handles sales and pre-owned recreational units
- Answer call/emails from vendors, and dealers regarding the purchase of the vehicle
- Responsible for getting units transported to auction and ready for the next upcoming sale
- Responsible for getting the units detailed and cleaned
- Responsible for making good decisions regarding the sales, negotiation price according to JD Power and the condition of the unit
- Responsible for communicating with the vendors, repo agents regarding transporting the units from one location to another, also negotiating the transport milage and cost
- Assist in setup, implementation, and auditing of the vehicle pricing process
- Responsible for getting titles ready and shipped out to the auction in a timely manner before pre-sale
- Responsible for picking up units in a timely matter from storages facilities to prevent company cost
- Keep track of sales dates from all the auctions that we deal with daily to make sure these units are sold in a timely matter
- Responsible for keeping our inventory updated on the spreadsheet for the sold and unsold units, responsible for knowing the location of each unit and where they are being sold
- Adhere to regulations and requirements
- Having to meet deadlines by the end of the month for our charge off inventories
- Overseeing the inventory, working with other departments such as titles, repo agents, collection and the credit department in order to meet our venders and the company needs, and identifying areas of improvement for operational needs
- Responsible for sending out the 10-day (repossession) letter to customers letting them know that their units will be sold.
Support front
- End rep, sales rep, technician, tier II and tech support
- Advise customers of necessary actions and strategies for debt repayment.
Education
English - Human Resource Management
North Garland High School
05.1999
University of Texas
Skills
- Computer literate:
- Windows 2007, 2010, 2011 XT, MS Office, MS Outlets
- Excel, MS Works and Word processor, Type 60 wpm, Data Entry, Multi-task
- Strong organizational skills, Team player, Critical thinking skills, Complex problem
- Solving, Team leadership dexterity
Timeline
Stage Account Manager
Santander Consumer USA
05.2011 - 10.2016
Customer Service Representative/Review loans
Bank Of America
03.2009 - 06.2010
Help desk
Terminix
02.2008 - 01.2009
Account Manager Support/Billing Specialist
AT&T
12.2006 - 02.2008
Remarketing Specialist/ Account Manager
MarineOne Acceptance
Support front
English - Human Resource Management
North Garland High School
University of Texas
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