Laneiya Reynolds

• Facilitated patient mobility by assisting with transfers, ambulation, and positioning.
• Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
• Maintained a clean and safe environment for patients, reducing the risk of infections.
• Delivered high-quality personal care services such as bathing, grooming, toileting assistance, helping maintain patient dignity while promoting independence whenever possible.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.

While working at Molina Healthcare I helped Providers with all current and update information that verified patients current insurance coverage , I was also cross trained allowing me to be able to help Molina Healthcares current customers to understand the insurance coverage that was provided under their current Health care plan .

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

• Responded to claim inquiries