Laneka Jenkins
Graniteville,SC
Summary
Offering 15 years of progressive experience that will make an immediate impact to any organization Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
HR Solution Specialist
ADP
06.2022 - Current
- Conducted comprehensive market research to identify emerging trends and incorporate them into innovative solutions for clients.
- Increased client satisfaction by developing and implementing customized solutions for their specific needs.
- Served as subject matter expert on targeted technologies, contributing valuable insights during client consultations.
- Recommended new products and services to customers.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
Advisor
Augusta University
01.2016 - 06.2022
- Provide academic planning and career exploration through follow up/outreach, individual appointments and programming
- Deliver mentoring and advisement for cohort of first- and second-year students to assist in goal setting
- Monitor student academic success and assist in transitioning to major department
- Ensure students are taking appropriate courses to comply with four-year degree
- Refer students to appropriate resources for additional help as needed
- Assist with creating newsletter quarterly for department and assist with design monitor display.
Career Development Specialist
Aiken Housing Authority Center
01.2014 - 01.2015
- Counseled individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations
- Conferred with parents or guardians, teachers, administrators, and other professionals to discuss children's progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs
- Prepared students for educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks.
- Attended community events to engage with local businesses and build referral network.
- Administered various career and personality assessments to clients to help determine career cluster and career interest matching.
Public Housing Administrative Assistant
Aiken Housing Authority Center
01.2012 - 01.2014
- Answered multi-line switchboard
- Processed rental applications for new residents of occupancy and complete recertification for existing tenants
- Expertise on compiling and formatting/editing of reports, presentation materials, and meeting agendas
- Prepared notices to tenants
- Prepared and timely process reports
- Carried out policies and procedures adopted by Board of Supervisors
- Created and maintain active files
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Education
B.A. - Psychology
Mississippi University for Women
Columbus, MS2007
A.A - Liberal Arts
Meridian Community College
Meridian, MS2005
Skills
- Records Management
- Data Entry
- Product Knowledge
- Customer Relationship Management
- Customer Service
- Problem-Solving
- Microsoft Windows and Office
- Organizational Skills
- Active Listening
- Remote Technical Support
- Tracking and Documentation
- Call Management
- Interpersonal Skills
Timeline
HR Solution Specialist
ADP
06.2022 - Current
Advisor
Augusta University
01.2016 - 06.2022
Career Development Specialist
Aiken Housing Authority Center
01.2014 - 01.2015
Public Housing Administrative Assistant
Aiken Housing Authority Center
01.2012 - 01.2014
B.A. - Psychology
Mississippi University for Women
A.A - Liberal Arts
Meridian Community College