Laneka King
Yorktown,VA
Summary
Highly organized Physical Therapy Technician knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update electronic charts, and manage business correspondence. Proven skills in high paced and stressful environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Organized Physical Therapy Technician with 20 years of experience in Physical and Occupational Rehabilitation care. Dedicated to individualized patient services and running smooth and clean office. Adept at helping therapists create and carry out specialized treatment plans.
Overview
11
11
years of professional experience
Work History
Physical Therapy NCOIC
United States Air Force, USAF
06.2020 - Current
- Document patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
- Supervised clinical students, certified and licensed assistants, technicians, and volunteers.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
- Conducted clinical assessment and evaluation to determine patient needs.
- Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
- Recorded patient prognosis, treatment and responses into reports and patient charts.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Manage master calendar and scheduled appointments for 10+ providers based on optimal patient loads and clinician availability
- Complete and file financial documentation for accounting purposes.
- Improved scheduling techniques and rapid insurance approval turnaround to increase patient volume and satisfaction.
- Evaluated physician referrals and determined appropriate evaluation procedures according to patient needs and medical history.
- Educated patients on proper body mechanics and injury prevention to avoid risk of re-injury.
- Developed comprehensive treatment plans and goals to address individual patient needs.
- Extended post-operative rehabilitation to improve surgical outcomes and recovery.
- Utilized evidence-based practices to improve patient outcomes
- Used pain management and relaxation techniques to reduce discomfort and stress.
- Administered sports injury rehabilitation, facilitating return to pre-injury levels of activity.
- Monitored patient progress and adjusted treatment plans accordingly.
- Developed patient-specific home exercise programs, guiding patients on correct implementation to safely achieve goals.
- Provided physical therapy services in both inpatient and outpatient settings.
- Applied manual techniques and therapeutic exercises to improve range of motion, strength, balance and coordination.
- Administered therapeutic treatments to ease pain and facilitate healing of injuries.
Physical Therapy Flight Chief
United States Air Force, USAF
06.2016 - 06.2020
- Enhanced front desk efficiency by handling 20+ callers per day.
- Organized paperwork such as electronic charting and reports for office and patient needs.
- Managed professional growth and development of 10+ enlisted personnel by scheduling training and managing re-occurring training schedules.
- Assessed individual skills of team and delegated daily tasks based on strengths.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Physical Therapy Technician
United States Air Force, USAF
11.2012 - 06.2016
- Answered patient telephone calls promptly to avoid on-hold wait times.
- Screened and forwarded any incoming phone calls while providing necessary information when needed
- Resolved and answered10+patient doubts and problems each day, improved operations, and provided exceptional service.
- Administered routine exams and treatment for patients.
- Prepared patients to meet with physical therapists.
- Inventoried supplies and ordered more for office and patient rooms.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Administered ultrasound, diathermy or other therapeutic modalities.
- Implemented kinesiology taping to improve joint range of motion and reduce inflammation.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Documented each patient case with updates in computer system.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Monitored patient progress and reported changes to physical therapist.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Communicated with physicians to provide updates on patient care.
- Facilitated patient and family education and training on assistive device and adaptive equipment uses.
- Provided in-home therapeutic treatments to patients after hip replacement surgery.
- Developed and facilitated patient specific stretching and strengthening programs.
- Educated patients and families on exercises and proper body mechanics.
- Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
- Determined therapies, requested materials, and received equipment in accordance with patient care initiatives and insurance plans.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Reviewed current literature and research to update and revise educational components.
Education
Associate of Applied Science -
Thomas Nelson Community College
Hampton, VASkills
- Medical office administration
- Insurance claims
- Team oversight
- Typing 80 wpm
- Appointment scheduling
- Medical billing and coding
- HIPAA guidelines
- Insurance verification
- Report Writing
- Customer Relationship Management
- Documentation and Recordkeeping
- Time Management
- Task Prioritization
Timeline
Physical Therapy NCOIC
United States Air Force, USAF
06.2020 - Current
Physical Therapy Flight Chief
United States Air Force, USAF
06.2016 - 06.2020
Physical Therapy Technician
United States Air Force, USAF
11.2012 - 06.2016
Associate of Applied Science -
Thomas Nelson Community College