LANEKA MARTIN

Operate telephone and radio systems to transmit and receive information concerning detention

center activities.

• Monitor and respond to emergency communications signals and provide assistance and support.

• Operate computerized electronic surveillance system to monitor operational status; facilitate the

movement of inmates, staff, and visitors within the complex; and conduct building security

checks.

• Maintain facility operation status boards, incident logs, and equipment operation status logs;

and prepare work orders.

• Respond to telephone and radio calls and transmit requests for assistance or information to the

appropriate area.

• Provide authorized information to private citizens and public agencies concerning inmates.

• Report known information to superiors and initiate emergency actions as required.

• Admitted inmates for safekeeping and advises inmates of all facility rules and regulations.

• Conducted supervision rounds and inspected their cells and common areas to ensure cleanliness

and sanitation.

• Arranged for inmates to have weekly visits with family and friends, documents inmate

movement as well as conducting searches of inmates and property for contraband and check

incoming and outgoing mail for contraband.

• Supervised inmates during the administering of medicines and sick call by medical staff, notify

medical of emergencies and oversees the general welfare of inmates.

• Patrolled entire detention facility conducting intermittent supervision rounds to prevent escapes

and maintain order.

• Operated detention facility equipment by using office equipment, providing fingerprinting and

photographic services for new inmates and serving in other areas regarding the detention

facility as required.

• Completed questionnaire/survey via telephone using standard scripts and standard operating

procedures.

• Obtained and/or verified needed information for our cases by answering incoming calls.

• Initiated outgoing calls when further information is needed.

• Documented all call information according to standard operating procedures.

• Routed calls to appropriate departments.

• Utilized scripted Frequently Asked Questions to respond to caller inquiries.

• Maintained and improved quality results by adhering to standards and guidelines

• Cleaned rooms, hallways, lobby, restrooms, elevators, dining areas and other function rooms.

• Conducted carpet cleaning activities in all required areas.

• Responsible for proper disposal of garbage as outlined by management.

• Oversaw inventory cleaning supplies, solvents, laundry of nursing home linen, towels, and

beddings.

• Stocked and maintained housekeeping carts and storage rooms.

• Attended routine in-services and staff meetings to guarantee quality service delivery.