Summary
Overview
Work History
Education
Skills
Timeline
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Kathan Warren

Lufkin,TX

Summary

Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in Language. Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work History

Worker

Brookshire Grocery
Hudson, TX
03.2023 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Restocked items on shelves and bins to keep inventory available.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Maintained proper storage for raw materials and finished products to prevent spoilage and damage.
  • Organized inventory systematically for easy access.
  • Handled customer inquiries courteously and professionally to enhance satisfaction.
  • Followed instructions and procedures to complete assigned tasks.
  • Operated equipment and machinery safely to prevent accidents.
  • Worked fast to complete tasks and meet daily deadlines.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Observed packing operations to verify conformance to specifications.

Table Busser

Texas Roadhouse
Lufkin, TX
01.2022 - 07.2023
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Supported servers by responding to guest needs and retrieving items.
  • Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
  • Removed debris and trash from dining area to keep rooms clean and fresh for guests.
  • Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.

Sales Associate

Boot Barn Holdings Inc.
Lufkin, TX
11.2022 - 01.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Contributed to event marketing, sales and brand promotion.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Server

Chick-fil-A
Lufkin, TX
05.2022 - 08.2022
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Worker

S&T Burgers
Lufkin, TX
01.2022 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Restocked items on shelves and bins to keep inventory available.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Performed general housekeeping and cleaning tasks.
  • Maintained proper storage for raw materials and finished products to prevent spoilage and damage.
  • Organized inventory systematically for easy access.
  • Handled customer inquiries courteously and professionally to enhance satisfaction.
  • Followed instructions and procedures to complete assigned tasks.
  • Operated equipment and machinery safely to prevent accidents.
  • Worked fast to complete tasks and meet daily deadlines.
  • Identified defective products or machinery and reported to supervisor.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Observed packing operations to verify conformance to specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Education

H.S. Diploma - Education

Lufkin High School
Lufkin, TX
08.2019 - Current

Skills

Truck unloading

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Timeline

Worker

Brookshire Grocery
03.2023 - Current

Sales Associate

Boot Barn Holdings Inc.
11.2022 - 01.2023

Server

Chick-fil-A
05.2022 - 08.2022

Table Busser

Texas Roadhouse
01.2022 - 07.2023

Worker

S&T Burgers
01.2022 - Current

H.S. Diploma - Education

Lufkin High School
08.2019 - Current

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Kathan Warren