Laneka Roberson
McDonough,GA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
21
21
years of professional experience
Work History
Store Manager
Walgreens
Atlanta , GA
08.2018 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Developed new store location from ground up by hiring and training efficient team.
Multi Store Manager
Rite Aid
Alpharetta, Ga
10.2017 - Current
- Responded to customer requests via telephone and email.
- Worked with team members to improve performance and implement training updates.
- Helped store management meet standards of service and quality in daily operations.
- Conducted annual performance reviews.
- Developed and maintained positive working relationships with others to reach business goals.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Developed sales and profit margin plans, maintained margins and determined turnover objectives.
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
- Handled customer complaints with poise and grace, immediately resolving issues
Store Manager
Rite Aid
Duluth, Ga
04.2013 - 09.2017
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Examined merchandise to verify that it was correctly priced and displayed.
- Generated repeat business through exceptional customer service.
- Monitored security and handled incidents in a calm and professional manner.
Shift Supervisor
Rite Aid
Duluth, Ga
04.2005 - 04.2013
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Kept cases and shelves clean and well stocked.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Developed and maintained positive working relationships with others to reach business goals.
- Verified all deliveries against invoices and completed shortage and overage reports.
Education
High School Diploma -
Norcross High School
2005
Bachelor of Arts - Psychology
Ashford University
Skills
- Goal-oriented
- Strategic thinker
- Detail-oriented
- Customer-oriented
- Accurate money handling
- Store displays
- Staff training and development
- Inventory management
- POS systems knowledge
- Customer service-oriented
- POS systems
- Personnel development
- Opening and closing procedures
- Excellent customer service skills
- Bank deposit procedures
- Training and development
- Merchandising
- Customer relations
- Strong work ethic
- Outstanding interpersonal skills
- Policy Development and Enforcement
- Recruitment and Hiring
- Verbal and Written Communication
- Employee Motivation
- Administrative Management
- Performance Assessment
- Sales Tracking
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
- Budget Control
- Team Leadership
- Quality Assurance
- Training Management
training
Leadership and Development (April 2013)
Disney Customer Service (November 2013)
Bias Training ( August 2019)
Timeline
Store Manager
Walgreens
08.2018 - Current
Multi Store Manager
Rite Aid
10.2017 - Current
Store Manager
Rite Aid
04.2013 - 09.2017
Shift Supervisor
Rite Aid
04.2005 - 04.2013
High School Diploma -
Norcross High School
Bachelor of Arts - Psychology
Ashford University
Similar Profiles
Caliph SpauldingCaliph Spaulding
Store Manager at WalgreensStore Manager at Walgreens
Dadou FrancinordDadou Francinord
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens
Annie SantanaAnnie Santana
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens