Laneka Russell
Covington,GA
Summary
Dynamic professional with a proven track record of tackling new challenges and driving results. Recognized for a strong work ethic, adaptability, and exceptional interpersonal skills. Proficient in self-directed tasks with the ability to rapidly acquire new competencies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
PMC Homecare LLC
Conyers, GA
11.2022 - 12.2024
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Answered patient call signals and signal lights to determine patients' needs.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
Courier Contractor
Courier Express
Marietta, GA
07.2021 - 10.2022
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Checked and secured package loads before deliveries.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
Machine Operator/Stocker
Masterack
Social Circle, GA
11.2018 - 07.2021
- Unload finished products from machines onto conveyors or other transport systems.
- Adjusted machine settings according to production requirements.
- Observe machine operations to detect any problems or defects in the finished product.
- Record production information, such as quantities produced and materials used, on daily logs.
- Documented daily production data and submitted accurate time logs to keep management up to date.
- Load raw materials into machines according to specified measurements.
- Adjust machine settings to complete tasks accurately.
- Read blueprints and job orders to determine product specifications and tooling instructions.
Customer Service Representative
Teleperformance
Fort Lauderdale, FL
03.2017 - 05.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Certified Nursing Assistant -
Premier Medical Careers
Conyers, GA11-2024
High School Diploma -
Social Circle High School
Social Circle, GA05-2013
Some College (No Degree) - Health Care Administration
Independence University
Salt Lake City, UTSkills
- Transporting patients
- Patient-focused care
- Care plan implementation
- Monitoring fluids
- Documenting behaviors
- Vital sign recording
- Quality control
- Operational control
- Production preparation
- Equipment monitoring
- Order reading
- Assembly procedures
- Computer skills
- Basic math
- Production equipment experience
- Package handling
- Multitasking and organization
- Problem-solving
Certification
- Georgia Nurse Aid Training
References
References available upon request.
Timeline
Certified Nursing Assistant
PMC Homecare LLC
11.2022 - 12.2024
Courier Contractor
Courier Express
07.2021 - 10.2022
Machine Operator/Stocker
Masterack
11.2018 - 07.2021
Customer Service Representative
Teleperformance
03.2017 - 05.2018
Certified Nursing Assistant -
Premier Medical Careers
High School Diploma -
Social Circle High School
Some College (No Degree) - Health Care Administration
Independence University