Laneka Wilkerson
Overview
19
19
years of professional experience
Work History
Medical Office Assistant
Rutherford Physician Practices
11.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assists patient with paper work.
- Updated patient information and insurance details for accurate electronic medical records.
Customer Service Representative
Fusion (Ameridial)
08.2013 - 10.2023
- Responded to telephone inquiries and complaints following standard operation procedures.
- Updated and maintained database with accurate customer information and timely date entry.
- Greeted customers by name and displayed respectful attitude , helping develop support with customer base and building lasting relationships
- Maintained knowledge of of company products to provide helpful suggestions and recommendations to customers.
- Remained open to feedback from supervisor and peers to build and improve skill set.
Nursing Home Assistant
White Oak Manor Rutherfordton
08.2005 - 08.2013
- Provided information such as directions, visiting hours and patient status information to visitors and callers.
- Established special connections with patients through empathy and relationship building techniques.
- Communicated well with patients to identify and attend to needs
- Cleaned and straightened patient or resident living spaces
- Prepared patient refreshments and food trays.
Education
No Degree - Elementary Education
UNC Pembroke
Pembroke, NCNo Degree - Elementary Education
Isothermal Community College
Spindale, NCNo Degree - Social Work
Limestone College
Gaffney, SCHigh School Diploma -
RS Central High School
Rutherfordton, NC05-2004
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
Timeline
Medical Office Assistant
Rutherford Physician Practices
11.2023 - Current
Customer Service Representative
Fusion (Ameridial)
08.2013 - 10.2023
Nursing Home Assistant
White Oak Manor Rutherfordton
08.2005 - 08.2013
No Degree - Elementary Education
UNC Pembroke
No Degree - Elementary Education
Isothermal Community College
No Degree - Social Work
Limestone College
High School Diploma -
RS Central High School
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