Lanekequa Harrison
Emmaus,Pennsylvania
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about [Type] processes and main carrying restrictions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mail Processing Clerk
USPS
Avon, MA
06.2022 - 03.2024
- Sorted and distributed incoming mail.
- Maintained records of outgoing mail items.
- Scanned documents into a digital format for archiving.
- Organized packages according to size and weight.
- Loaded mail bags onto trucks for delivery.
- Operated postage machines to affix stamps onto envelopes.
- Stamped postmark on letters and parcels.
- Inspected incoming packages for visible signs of damage prior to processing.
- Monitored the quality of outgoing mail to ensure accuracy in addressing, labeling, and stamping requirements.
- Processed customer requests for refunds or replacements of products purchased by mail order.
Retail Sales Associate
AT&T Call Center
Allentown, PA
11.2021 - 12.2022
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Operated point-of-sale systems accurately to process payments from customers.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Ensured compliance with all applicable laws regarding sale of age-restricted items.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Inspected purchased items for defects before handing them over to customers.
Retail Sales Associate
Verizon Wireless Corporation
Allentown, PA
05.2019 - 09.2021
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Ensured compliance with all applicable laws regarding sale of age-restricted items.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
Education
High School Diploma -
South Bronx Job Corpe
The Bronx, NY06-2007
Skills
- Customer Service
- Mail Sorting
- Production goal setting
- Deadline-oriented
- Accuracy and Precision
- Shipping processes
- Problem-solving skills
- Strong organization skills
- Team Collaboration
- Postal regulations knowledge
- Workplace Safety
- Staff Development
Certification
CNA
Timeline
Mail Processing Clerk
USPS
06.2022 - 03.2024
Retail Sales Associate
AT&T Call Center
11.2021 - 12.2022
Retail Sales Associate
Verizon Wireless Corporation
05.2019 - 09.2021
High School Diploma -
South Bronx Job Corpe